Job Description

The

KILLSTAR

brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.



We are looking for a commercially minded and results-driven Key Account Manager to join our growing team. The ideal candidate will have proven experience managing a diverse range of retail accounts with a strong track record of driving sales, building lasting relationships, and identifying growth opportunities. You will bring excellent communication and negotiation skills, a deep understanding of sales performance metrics, and a proactive, strategic approach to wholesale account management.


Based at our Brighton HQ, you will report to the Head of Sales and work collaboratively with teams across Merchandising, Marketing, and Operations to support the broader commercial strategy. You will be responsible for growing and nurturing key wholesale partnerships, leading seasonal sell-ins, forecasting sales, and conducting detailed performance reviews. This is an exciting opportunity for an ambitious professional looking to make a meaningful impact within a fast-paced, creative, and expanding brand. If this sounds like the opportunity for you -- we would love to hear from you!

WHAT YOU'LL DO:

Account Management & Sales Growth

Own and grow a portfolio of strategic wholesale and marketplace accounts across domestic and international markets. Lead seasonal sell-in and manage the end-to-end sales cycle, ensuring alignment with financial targets and brand objectives. Tailor account strategies to reflect unique business models, from full-price retail partners to digital marketplaces. Build strong relationships with buyer contacts, developing joint business plans and promotional calendars.

Product & Planning Strategy

Drive the product and assortment strategy for each account, ensuring relevance to consumer needs and retail positioning. Collaborate with merchandising and planning teams to deliver account-specific assortments, margin targets, and sell-through goals. Input into seasonal product development by sharing customer insights, market trends, and competitor activity. Lead on accurate forecasting, stock allocation, and replenishment strategies across wholesale and digital marketplaces. Monitor product performance by style, category, and region to inform future range and pricing decisions.

Leadership & Cross-Functional Influence

Serve as the commercial lead for key account discussions, bringing a data-driven approach to decision-making. Mentor and support junior team members, fostering a culture of accountability and continuous learning, developing a high performing team. Act as the voice of the customer internally, advocating for account needs and opportunities within strategic planning conversations.

Compliance, Governance & Operational Excellence

Ensure adherence to wholesale terms, trading agreements, pricing structures, and markdown protocols. Uphold all brand and operational compliance standards across partner environments, including online marketplaces. Maintain data integrity and compliance with legal requirements including GDPR and commercial terms. Work with Finance and Operations to monitor credit limits, ensure timely payments, and troubleshoot order fulfilment or invoicing issues. Maintain a structured, transparent approach to account documentation and reporting.

Reporting & Market Intelligence

Deliver weekly and monthly performance reports with actionable insights on account performance, profitability, and risk. Track marketplace KPIs including conversion rates, return rates, and digital merchandising quality. Monitor competitive landscape and evolving marketplace standards to adapt strategies and maintain a competitive edge.

WHO YOU ARE:

Commercially Savvy Operator

: you have a strong instinct for sales and strategy, always looking for ways to grow revenue, optimise performance, and add value to every account.

Confident Communicator

: you're articulate and persuasive, able to lead conversations with clarity--whether pitching to buyers, negotiating terms, or presenting insights.

Relationship Builder

: you thrive on collaboration and know how to nurture long-term partnerships, both internally and with external retail partners.

Data-Driven Decision Maker

: you love diving into sales reports, identifying patterns, and using data to guide your approach and inform your strategy.

Adaptable Problem-Solver

: you stay calm under pressure, think on your feet, and can pivot quickly when challenges arise or priorities shift.

YOUR EXPERIENCE INCLUDES:

Bachelor's degree in Business, Fashion, Marketing, or related field. 5+ years of experience in a wholesale or account management role within fashion retail. Proven track record of achieving sales targets and managing key retail partnerships. Strong understanding of the fashion wholesale market and retail distribution channels. Excellent communication, negotiation, and presentation skills. Analytical mindset with the ability to interpret sales data and market trends. Proficiency in Microsoft Office (Excel, PowerPoint) and relevant ERP/CRM systems. Ability to travel as required for account meetings, store visits, and trade shows. Existing network of retail buyers and department store contacts.

BONUS IF YOU:

Have experience with international markets. Have experience with Distributors. Have familiarity with both luxury and contemporary fashion sectors or Toy sector. Have marketplace experience. Have an interest in alternative fashion.

WORK HOURS & LOCATION:

Here at KILLSTAR, we support a hybrid working model. This means you will join us on site for three days a week at our HQ in Brighton. The other 2 days can be spent working from wherever you choose, either on-site, remotely or from home.


This role is a full-time position of 37.5 hours, with hours worked between 08:00am - 06:00pm, Monday through to Friday.

DOES THIS SOUND LIKE YOU?

KILLSTAR

is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a "come as you are" culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.


All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.