Job Description

We are not offering sponsorship for this position

About Us

Acrelec UK is part of a global technology company focused on digital transformation solutions to help deliver innovative resolutions for Quick Service Restaurants (QSR), Hospitality and Retail Verticals. For over 15 years we have worked in partnership with some of the world's largest companies.

Recognised as the inventor of the self-order kiosk for the Quick Service Retail industry, our solutions deliver improved customer sales, reduce waiting times in the stores, increase speed of service, allow labour redeployment and increase customer satisfaction. In the UK alone we support over 2,500 sites across our client base which includes KFC, Taco Bell, McDonalds, Costa, Starbucks, Wagamama, Itsu, Burger King and many more. Our solutions portfolio now encompasses Self-order kiosks, Digital Menu Boards, Drive Thru technology, AI driven data solutions and POS.

Job Summary

Acrelec UK is recruiting for a Senior Key Account Manager to join a growing team to oversee a portfolio of tier 1 restaurant brands, casual dining brands and retail brands to enable further business growth.

Your remit will be to service and support the clients, maintaining strong working relationships with a variety of senior stakeholders including IT Directors, providing solutions around both hardware and software queries and ensuring that customer service is consistently delivered. You will also own commercial activities and generate new business opportunities from both existing and new customers, utilising industry experience to upsell, cross sell and generate new business.

You will be joining a successful and expanding business where you are empowered to make the decisions that drive value for customers and are rewarded for developing innovative solutions. This is a hybrid role with some days office working.

Responsibilities

Managing key accounts, improving our proximity and understanding of customer needs, providing solutions and resolving any issues in a timely manner

Generate new business through close partnership with the key account, using existing and potential customer networks

Owning the sales cycle and commercial operations within your account portfolio

Act as the single point of contact to handle customers' needs and requirements

Ability to understand technical aspects of Acrelec solutions and customer systems, (training will be provided)

Liaison with 3rd party partners & suppliers of our customers where necessary

Coordinate internal stakeholders effectively to ensure best practices are being met

Utilising industry experience to generate new business opportunities outside of your account portfolio

Utilising industry experience to generate business opportunities in new vertical markets

Working with our partners and integrators to build joint strategies and identify joint opportunities

Updating and maintaining our CRM platform (Monday.com)

Essential Skills

Previous Senior Key Account Management experience (min 5 years) in QSR, Retail or Hospitality Technology

Proven track record of generating and converting new business opportunities

Exceptional ability to build & maintain customer relationships, with strong proximity

Ability to understand & work with technology as a product

Strong communication and stakeholder management skills across all levels of an organisation - focussing in C Level interactions

Independent, assertive & self-motivated

Experience in owning, delivering and exceeding sales targets

Excellent organisation and time management; managing deadlines and tasks efficiently

Proficient with Microsoft Office Products (Teams, outlook, Excel, PowerPoint

Desirable Skills

Batchelors Degree or equivalent

A background of restaurant solutions or operations

Experience or understanding of EPOS solutions

Understanding of the operational process surrounding the QSR industry

Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Gym membership Health & wellbeing programme On-site parking
Schedule:

Day shift Monday to Friday
Application question(s):

Do you have any experience working in retail or restaurant environments?
Experience:

Key Account Management: 5 years (preferred) strong communication and relationship building: 5 years (preferred) owning, delivering and exceeding sales target: 5 years (preferred)
Work Location: Hybrid remote in Hemel Hempstead HP2 7BW

Reference ID: KAM