Job Description

About Ground Up Property Services

Welcome to Ground Up Property Group, your trusted partner for both planned and reactive facilities maintenance. We work around the clock to ensure properties and grounds operate smoothly--so our clients can focus on what matters. We take pride in our efficient service delivery, transparent communication, and strong, trusted partnerships with clients, staff, and subcontractors.

Role Overview

We are looking for a driven and detail-oriented

Key Account Manager

who will act as the primary liaison between key clients and internal teams, ensuring exceptional service delivery across both planned and reactive maintenance work.
This hybrid role merges

client relationship management

with

operational coordination

, making it ideal for someone who enjoys working in a dynamic, problem-solving environment and thrives on maintaining high levels of client satisfaction.

Key Responsibilities

Serve as the main point of contact for assigned key clients, building and maintaining strong professional relationships. Manage incoming job requests on behalf of clients and ensure accurate input into the job management system (eWorks). Coordinate the allocation of jobs to internal engineers and external subcontractors based on capability, urgency, and geographic location. Proactively monitor the progress of ongoing jobs, keeping clients updated on timelines, risks, and outcomes. Resolve service delivery issues swiftly and escalate where necessary to meet agreed client SLAs. Communicate clearly and regularly with subcontractors and field operatives to ensure job instructions and expectations are understood. Track job documentation (photos, permits, compliance, risk assessments) to ensure service quality and regulatory compliance. Collaborate with the Service Desk, Business Development and Operations teams to ensure consistent execution of both reactive and planned works. Participate in performance reviews and reporting related to your client portfolio. Support onboarding and compliance processes for new subcontractors relevant to your accounts.

Required Skills & Experience

Proven experience in a client-facing account management, client services, or service coordination role. Familiarity with property maintenance, FM, or trades-based services is highly desirable. Excellent interpersonal and communication skills, with a client-first mindset. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. Experience using job management or CRM platforms (eWorks or similar systems preferred). Confidence in handling queries, complaints, and complex scheduling requirements with professionalism. Understanding of Health & Safety practices in a maintenance or construction context. A collaborative approach with a proactive and solutions-focused attitude.

Why Join Ground Up?

Be part of a growing, ambitious business where your work has real impact. Ongoing training and career development tailored to your progression path. Supportive team culture with shared commitment to quality, reliability, and innovation. Opportunity to manage and develop long-term relationships with a diverse range of clients in the property sector.
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension On-site gym On-site parking
Schedule:

Day shift Monday to Friday
Application question(s):

Would you describe yourself as knowing the 'jargon/lingo' of the facilities maintenance world?
Experience:

eWorks (or something similar): 1 year (required) Facilities Maintenance: 1 year (required)
Work Location: In person

Application deadline: 20/06/2025
Reference ID: Key Account Manager