Job Description

What We'll Bring: We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring:
Were looking for a Key Account Manager to join our growing team.
Day to Day Youll Be:

• Provide a high-quality account management, delivery and issue resolution interface between the Client and the internal business units within TU to maintain an effective partnership relationship
• Pro-actively support the Account Director to maximise business opportunities for existing clients and input into the overall account plan
• Coordinate and integrate product and service requirements across multi-functional teams to successfully deliver client requirements
• Manage complex projects and onboarding of new clients.
• Translate standard solutions into contract and delivery plans (including SLAs) signed off at commencement and go live by clients
• Develop a strong personal network of contacts to continually be aware of the market, both clients and competitors, and provide voice of customer feedback into TU

Essential Skills & Experience:

• Ability to work effectively under pressure, whilst continuing to achieve service excellence.
• Pro-active and results driven
• Strong client and customer service ethos
• Strong commercial acumen, stakeholder management, negotiation and influencing skills
• Good presentation skills
• Knowledge and experience of Microsoft office Apps
• Strong planning and organisation skills
• Strong problem Solving and Decision Making
• Knowledge and experience of credit reference agencies.
• Demonstrable commercial experience in client / customer management within financial services.
• Good knowledge of financial services industry including the Rules of Reciprocity

Desirable Skills & Experience:

• Excellent working knowledge of TransUnion products and services.

Impact You'll Make:
Whats In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion a place to grow:
If theres something on the list of essential / desirable skills that you cant quite tick off, dont let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why weve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, dont let this stop you from applying. Let us know if youre looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, were committed to fostering an inclusive and diverse workplace where all individuals talents and perspectives are valued. When you apply for a position with us, youre not just joining a team, youre becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting
Interview & Hiring Process:
Most of our recruitment processes are virtual, so youll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
We do not accept any unsolicited CVs from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
#LI-Hybrid
Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Sr Analyst, Customer Support Operations