Job Description

We are looking for an experienced Key Account Manager who knows what good looks like.

Bakers Environmental Solutions is a leading Waste, Recycling, and Sustainability specialist in the UK, supporting the transition to a Circular Economy.

We take looking after our team seriously offering generous benefits including a Bonus Scheme, Company Car/Car allowance, 21 days paid holiday per annum plus Bank Holidays, Pension scheme and an opportunity to thrive in a growing company.

Our work is fast paced and never dull, but we are in the business of having fun while we save the planet.

We're offering a fantastic opportunity to play a key role in the development of revenue streams and driving customer satisfaction into everything we do.

If that sounds like the opportunity you are looking for then please apply today!

The Role Overview

To manage and grow relationships with our key accounts ensuring customer satisfaction is achieved. Fostering long-term partnerships and driving revenue through tailored environmental solutions, the role will require proposals, environmental solutions to customer challenges and a proactive, positive form of communication across the business and with the customer base. The role will also be responsible for managing, supporting and developing the junior account manager to be able to deliver growth opportunities.

Roles & Responsibilities:

1. Serve as the primary point of contact for assigned key accounts, ensuring superior client service and satisfaction.

2. Develop a deep understanding of client operations, environmental needs, and compliance requirements.

3. Build and maintain strong, long-lasting client relationships by understanding their business objectives and aligning services accordingly.

4. Identify growth opportunities within existing accounts and lead strategic initiatives to increase service adoption.

5. Collaborate with internal teams (operations, compliance, sales support) to deliver bespoke solutions and resolve issues promptly.

6. Monitor contract performance, renewal timelines, and pricing agreements to ensure account profitability.

7. Prepare and present performance reviews, usage reports, and improvement plans to key stakeholders.

8. Stay up-to-date on environmental regulations and trends to proactively advise clients and adapt service offerings.

9. Maintain accurate records of customer interactions, pipeline activity, and services in a CRM system.

10. Develop a strategy & deliver growth that can be demonstrated through the junior account manager role.

What we're looking for:

Essential

? Account management experience

? Organized, structured and able to work to deadlines

? Driving License

? Competent in creating & maintaining a network of contacts

? Able to work independently and competently

? Work in a team environment

? Positive & Friendly attitude to work

? Objective driven

Desirable

? Experience on excel, word & PDF

? Industry knowledge

? CRM Software knowledge

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company car Flexitime Free parking On-site parking
Work Location: In person