Key Account Manager

London, ENG, GB, United Kingdom

Job Description

30 Churchill Place, E14 5RE. London, United Kingdom

Interested?
Contact our recruiter Viktoryia for more details


Key ResponsibilitiesEnsuring client needs are met and trust is established and grown Demonstrated experience in growing a portfolio through upselling and cross-selling including identifying opportunities Developing account specific strategies and growth plans integrating data and market insights and identifying strategic expansions Proactive management of potential account risk and formulation and execution of mitigation strategies Creating and executing structured client engagement plans or Quarterly /Annual Reviews to further drive client satisfaction Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly QualificationsExperience managing a portfolio of over $11m across 10-15 accounts 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships and cross threading accounts Experience in setting a high bar in service and experience for clients Strong relationship-building and communication skills, with a track record of managing key accounts Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling Ability to work effectively in a fast-paced environment and manage multiple priorities Experience in the software development or IT consulting industry is highly desirable Strong negotiation and interpersonal skills Strong analytical skills with the ability to leverage data to drive decisions Full understanding and knowledge of Software development processes and lifecycles

Nice to have:


Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus Technical experience in building or managing software development Experience in Verticalization of certain industries About us
At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We've delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.
Benefits
Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:


Personalized career development: An individualized approach to career development, tailoring growth plans to every role Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills

And that's not all! We also offer:


Hybrid working model, requiring you to be in the office for two days a week 4% employer pension contribution 26 days holiday + extra during Christmas and New Year Gym allowance up to 100/month Statutory parental leave Private healthcare insurance And exclusive WeWork membership benefits

Engineer your success!

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Job Detail

  • Job Id
    JD3108504
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    London, ENG, GB, United Kingdom
  • Education
    Not mentioned