30 Churchill Place, E14 5RE. London, United Kingdom
Interested?
Contact our recruiter Viktoryia for more details
Key ResponsibilitiesEnsuring client needs are met and trust is established and grown
Demonstrated experience in growing a portfolio through upselling and cross-selling including identifying opportunities
Developing account specific strategies and growth plans integrating data and market insights and identifying strategic expansions
Proactive management of potential account risk and formulation and execution of mitigation strategies
Creating and executing structured client engagement plans or Quarterly /Annual Reviews to further drive client satisfaction
Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities
Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly
QualificationsExperience managing a portfolio of over $11m across 10-15 accounts
5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies
Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships and cross threading accounts
Experience in setting a high bar in service and experience for clients
Strong relationship-building and communication skills, with a track record of managing key accounts
Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
Ability to work effectively in a fast-paced environment and manage multiple priorities
Experience in the software development or IT consulting industry is highly desirable
Strong negotiation and interpersonal skills
Strong analytical skills with the ability to leverage data to drive decisions
Full understanding and knowledge of Software development processes and lifecycles
Nice to have:
Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
Technical experience in building or managing software development
Experience in Verticalization of certain industries
About us
At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We've delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.
Benefits
Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:
Personalized career development: An individualized approach to career development, tailoring growth plans to every role
Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry
Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills
And that's not all! We also offer:
Hybrid working model, requiring you to be in the office for two days a week
4% employer pension contribution
26 days holiday + extra during Christmas and New Year
Gym allowance up to 100/month
Statutory parental leave
Private healthcare insurance
And exclusive WeWork membership benefits
Engineer your success!
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