Job Description

New Role

Job Title:

Key Account Manager Hubexo - Glenigan Product

Reporting To:

Head of Account Management

Department:

Customer Success Glenigan

Location:

Bournemouth OR London OR Belfast Locations - Hybrid - 3/4 days per week office based -

Salary:

Competitive + Commission

Overall Purpose

As a Key Account Manager, youll take ownership of a portfolio of Glenigan clientsbuilding relationships, increasing engagement, and securing high-value renewals.



Youll be trusted to maintain and grow client value by promoting platform usage, monitoring ROI, and uncovering upsell opportunities that make sense for each customer. With strong attention to detail, professional communication, and confidence in negotiation, youll help drive customer retention and revenue growth.

Principal Job Responsibilities

Own and grow a portfolio of assigned clients to meet monthly and quarterly renewal billing targets.

Drive user adoption, platform value, and long-term satisfaction.

Monitor usage and ROI against client goals and proactively recommend upgrades.

Respond promptly to support requestsalways aiming for resolution and positive outcomes.

Build a stakeholder map and account plan for each customer.

Lead annual renewals with confidenceapply annual price uplifts and uncover upsell opportunities.

Maintain up-to-date and thorough records in Salesforce.

Take full ownership of your diary, customer journey stages, and high-risk account tracking.

Key Performance Indicators

Renewal rate by value and volume

Number and value of upsells closed

Account engagement and platform usage metrics

Customer satisfaction and support resolution time

Accuracy and completeness of Salesforce records

Commission:

Yes

Qualifications & Experience

(E Essential; D Desirable)



Account Management or B2B Sales experience (3+ years)E

Experience in the construction industryD

Confident handling client objections and pressure situationsE

Knowledge of Glenigan products and servicesD

Experience using Salesforce CRMD

Microsoft Excel and Word proficiencyE

Skills & Competencies

Strong communicatorconfident, clear, and empathetic

Skilled negotiator with a commercial mindset

Ability to build relationships and handle objections professionally

Comfortable exploring client workflows and aligning solutions

Attention to detail with excellent record keeping

Thrives in a fast-paced environment with minimal supervision

Personal Attributes

Self-motivated and resilient

Reliable with strong time management

Calm under pressure and adaptable

Collaborative and client-first attitude

Working Relationships

Internal:

Reports to: Head of Account Management

Collaborates with: Sales, Customer Support, Product, and Marketing

External:

Glenigan clientsprimarily mid-market and enterprise construction-related businesses

Mission & Vision

Mission:

By using our unique data, insights, and software solutions, our customers in the construction industry sell more, improve efficiency, and build more sustainably.

Vision:

Connect the construction market to help the world build better.

Our Values

Dream Big Embrace ambitious goals and strive to exceed expectations, every day.

Thrive Together Collaborate, communicate, and celebrate success.

Own It Take ownership of your work and empower yourself to make a difference.

Do the Right Thing Stand firm in your values and let integrity guide your actions at every turn.