Job Description

WHY JOIN INTRINSIC FIRE PROTECTION LTD?

Intrinsic Fire Protection Ltd specialise in the delivery of high-quality passive fire protection solutions across the UK. From fire door installation and maintenance to compartmentation, firestopping, structural steel protection and everything in between. We work with housing providers, developers, commercial clients, and public sector bodies to deliver certified, compliant and practical outcomes.

As we continue to grow, we're looking for a professional, people-focused

Key Account Manager

to take the lead on nurturing client relationships, overseeing account performance, and ensuring we continue to deliver outstanding service and value across our key partnerships.

Join a Company on the Rise:

We're in an exciting phase of sustainable growth, securing large framework agreements and long-term partnerships. There's opportunity here to grow with us.

A Culture of Collaboration:

We work across departments--not in isolation. Our operational, surveying, site, and compliance teams communicate openly and support one another.

Real Career Progression:

We actively promote from within and adapt roles to support individual strengths. Wherever your strengths lie, we'll help you carve out a path that works for you.

Diverse and Interesting Projects:

From major housing associations and NHS Trusts to high-spec commercial developments, the range of work at IFP keeps things varied and challenging.

A Supportive, People-First Approach:

We're a team that looks after each other--offering flexibility, autonomy, and mutual respect. Your voice will be heard, and your ideas will matter.

Commitment to Training:

Whether you're delivering training or receiving it, we invest in continuous learning and development--ensuring our team stays ahead of legislation and innovation.

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A NOTE TO POTENTIAL APPLICANTS

We are currently recruiting for multiple positions across our business, and we understand that great people don't always fit neatly into a job description. If you feel you could bring value to Intrinsic Fire Protection Ltd--even if you don't meet every listed requirement--we still encourage you to apply. There may be opportunities to tailor or combine roles based on your strengths and our evolving needs.

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KEY RESPONSIBILITIES

Client Relationship Management

Serve as the main point of contact for key clients across multiple live and upcoming projects. Develop strong, trusted partnerships by understanding client priorities, identifying opportunities, and delivering consistent value. Represent the business in client meetings, frameworks reviews, and service delivery updates.

Account Oversight

Monitor performance across contracts to ensure we meet KPIs, SLAs, and agreed delivery schedules. Support programme planning and ensure commercial and operational teams are aligned with client expectations. Identify opportunities to expand services or improve delivery through insights and feedback.

Internal Coordination

Work closely with the operations, compliance, and commercial teams to ensure smooth delivery across accounts. Relay client feedback and ensure all teams are informed of relevant updates, risks, or opportunities. Take part in internal review meetings to ensure continuous improvement of service delivery.

Reporting & Documentation

Produce regular account reports, performance summaries, and client communications. Track progress across key deliverables and escalate issues where necessary to maintain client confidence.

Client Engagement & Communication

Conduct pre-start briefings, progress reviews, and end-of-project wrap-ups. Present technical or compliance updates in a clear, professional manner--tailored to the audience. Help clients and stakeholders understand the real-world impact and importance of compliant passive fire protection.

Strategy Development

Support bid teams with account-specific insights and historical performance data when re-tendering or expanding services. Work with the business on marketing content to support business development functions. Develop and implement forward-thinking strategies to drive profitable growth.
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THE IDEAL CANDIDATE WILL HAVE

Proven experience in account management, client services, or project coordination within the construction, fire safety, or compliance sectors Excellent communication skills, with the ability to manage relationships across a wide range of stakeholders Strong organisational abilities and confidence managing multiple priorities at once A collaborative mindset and the ability to coordinate across internal teams to achieve shared goals Knowledge of passive fire protection or building compliance is highly desirable
Job Types: Full-time, Permanent

Pay: From 40,000.00 per year

Application question(s):

Please confirm that a cover letter has been attached as part of your application, otherwise please provide a statement here as to why you are applying for the position and why you feel you may be the best candidate for the job.
Work Location: Hybrid remote in Harlow CM20 2HE