Job Description

Change Please is a social enterprise, we have grown from a small cart selling coffee in Covent Garden in 2015 to an international business. We aim end homelessness in 4 countries, using all the profits from our award-winning coffee sales, sold by our wholesale team to large, often global organisations and by our retail teams at multiple sites.

This and the money raised by our fundraising team, allows us to support people experiencing homelessness by providing barista training, living wage employment, access to counselling, therapy, financial wellbeing and guidance, housing support, and onward employment opportunities with our incredible partners. We are about doing business better.

At Change Please we exist to challenge stereotypes, to breakdown walls and kick open doors for those who may struggle to open them. It's not about handouts, we want to harness the potential within everyone and enable them to be the best version of themselves. We partner with organisations to help them bring their social value pledges to life and enable them to make a difference to people from diverse and marginalised groups and local communities.

We need Changemakers in our team who are passionate about coffee, people, teamwork and making the world a little better.

This is a very exciting time to join, we are scaling up and continuing our national expansion in both coffee supply and impact.

Role Objective

To help us change the world of course! How? You'll help us do that by delivering and exceeding our Sales, Profit and Impact targets through the management & development of a portfolio of key customers, as well as managing a pipeline of new business too.

Location

London-based with some travel*

Travel will typically entail site visits to customer premises to facilitate meetings, deliver presentations or barista training. We will endeavour to be as flexible as possible particularly around family commitments.*

Responsibilities

Being one of the faces of Change Please to the market! As Key Account Manager and Changemaker you will take ownership of a range of the Wholesale division's Major Accounts as well as Regional Accounts across our core London heart land.

We proudly work with some of the biggest players within the Leisure, Contract Catering, Education, B&I, Healthcare and Travel sectors.

Key Skills and Attributes

- He/She/They will need a Positive, 'can do' attitude! That's how we'll change the world.

- A Team Player. Whether within the Wholesale team, the broader Change Please team or engaging with other stakeholders. We need someone who will work positively with everyone. There's no 'I' in Team Change Please.

- Resilience! We're a rapidly growing and evolving business. Things can come at you from all angles, we need someone who can embrace and thrive in that environment!

- Strong experience in FMCG Account Management, particularly with food service clients

- Keeping customers at the heart of all we do is paramount. We need someone who has a track record of demonstrating that every single day.

- Existing Coffee knowledge and existing Barista Skills would be a huge advantage, inspiring coffee quality and excellence at all times.

- You will be managing many projects and client requests. We need someone who is organised, diligent and can make things happen!

- We need someone who is confident representing Change Please within the coffee community. We'll need you to support with presentations, customer training, cuppings, trade shows and events.

- Strong Commercial Acumen is really important.

- Experience in building customer reports and presentations.

- Motivated to grow sales within existing clients and targeting new business.

- Selling, Negotiation & Influencing skills

- A high standard of written and verbal communication in English. Don't worry if it's not your first language!

- Good computer skills; experienced in Outlook, MS Word, Excel and PowerPoint / presentational software.

- Strategic thinking, entrepreneurial and curious by nature

- Ability to work under pressure and to deadlines whilst remaining in control and approachable.

- Positive and engaging personality, with a hands-on approach

- Accessible and responsive to face to face, phone, written and email communication.

- High integrity consistently meets commitments in a timely and professional manner.

- Passion for the Change Please mission.

Job Types

: Full-time/Permanent

Salary

: 35,000 - 38,000 per year

Schedule:

Monday to Friday (variable hours)

Work Location

: In person at our office in Peckham.

A note about Change Please s

A job description is an outline of this role, setting out the main responsibilities and the skills, knowledge and experience required. It is not intended to be a complete detailed account of all activities involved. We would encourage anyone who has experience that would match this role and wants to join our movement to get in touch.

Change Please is a fast moving, developing business so roles need to be flexible, and we need flexibility from our latest Changemaker!

Change Please is an equal opportunities employer and, as such, we would encourage anyone, from any background, who feels they can excel in this role to come forward. We would always encourage applications from individuals from diverse backgrounds or underrepresented communities.

Job Types: Full-time, Permanent

Pay: 35,000.00-38,000.00 per year

Benefits:

Additional leave Casual dress Employee discount Health & wellbeing programme
Application question(s):

Please describe your Account Management experience, ideally within the food service sector. What were your key responsibilities and achievements? What experience do you have within the coffee category? Please include any barista skills you've developed. Give an example of how you've delivered excellent customer service and client engagement. How confident are you representing an organisation in front of clients?
Work authorisation:

United Kingdom (required)
Work Location: In person