Job Description

As a member of Compliance365's Customer Retention and Acquisition team, you'll play a pivotal role in nurturing and expanding key client accounts while identifying new opportunities to drive business growth. Reporting to the Head of Energy, this role blends strategic account management with hands-on relationship building, making it ideal for an ambitious, commercially focused professional.

This position is perfect for someone who thrives on managing a variety of accounts across diverse industries, building strong client relationships, and contributing to the success of a high-performing sales team.

About Us

At Compliance365, we specialise in helping organisations reduce their carbon footprint and meet their compliance obligations through innovative energy and carbon management solutions. Our services include Energy Performance Certificates (EPCs), TM44 Air Conditioning Inspections, Display Energy Certificates (DECs), and comprehensive energy audits. We work with a wide range of clients--from large retail and hospitality customer to schools and NHS trusts--delivering tailored support that ensures regulatory compliance and drives sustainability.

Joining Compliance365 means becoming part of a passionate, expert-led team committed to making a real difference in the fight against climate change. We combine technical expertise with a customer-first approach, offering a dynamic and supportive environment where your contributions are valued and your career can thrive.

Due to continued business growth, we're looking for a highly motivated and proactive individual to join our Customer Retention and Acquisition team.

Key Responsibilities

Account Management

Manage a portfolio of mid-to-large accounts, acting as the primary point of contact for key corporate clients.

Build and maintain strong client relationships, ensuring exceptional service levels and client satisfaction.

Develop and implement robust account strategies and client mapping focused on retention and growth.

Work closely with clients to understand their business objectives, delivering tailored solutions that align with their goals.

Actively identify opportunities to expand within existing accounts and secure additional revenue streams.

Represent Compliance365 as a trusted advisor, offering expert guidance and tailored solutions that help clients reduce their operation costs, carbon emissions and energy consumption.

Act as the focal point for any escalated customer issues, ensuring swift resolution by coordinating with internal teams and maintaining clear, proactive communication with clients

Produce accurate and timely service reports as required, providing valuable insights into performance, compliance, and opportunities for continuous improvement.

Commercial Awareness

Maintain a strong understanding of client budgets, ensuring commercial viability in all proposals.

Monitor account performance and provide accurate forecasts to senior leadership.

About You

We're looking for a dynamic and strategic professional with:

Relationship Building:?Exceptional interpersonal skills, with the ability to influence decision-makers and build meaningful client relationships.

Commercial Acumen:?A commercially focused mindset, with experience managing budgets and exceeding revenue targets.

Organisational Skills:?Strong multitasking abilities to manage multiple accounts and projects in a fast-paced environment.

Communication:?Excellent communication and presentation skills, with confidence in pitching and delivering proposals.

What You'll Gain

Enjoy the opportunity to manage high-profile accounts for well-known and UK-recognised brands

A dynamic and collaborative work environment with a supportive team.

Career growth and development within a Top Tech 100 software company.

Benefits

Competitive commission structure?

Car allowance/ Company Car

Free parking

Company events

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Benefits:

Bereavement leave Casual dress Company events On-site parking Sick pay
Schedule:

Monday to Friday
Application question(s):

Willing to be office-based?
Willingness to travel:

25% (preferred)
Work Location: In person