Job Description

Key Account Manager

As a member of C365Clouds Customer Retention and Acquisition team, you'll play a pivotal role in nurturing and growing key client accounts while identifying new opportunities to drive business growth. Reporting to the Head of Service Delivery, this role combines strategic account management with being responsible for managing key customer relationships, making it ideal for an ambitious, commercially focused professional.

This position is perfect for someone who thrives on managing a variety of accounts across diverse industries, building strong relationships, and contributing to the success of a high-performing sales team.

About Us

At C365cloud, we're not just a software company--we're a team on a mission to transform how organisations manage compliance, safety, and asset data. Our innovative cloud-based platform empowers clients across sectors to streamline inspections, ensure regulatory compliance, and make data-driven decisions with confidence. Joining C365cloud means becoming part of a forward-thinking, people-first culture where your ideas matter, your growth is supported, and your work has real impact. Whether you're passionate about technology, compliance or helping organisations operate more efficiently, C365cloud offers a dynamic environment where you can thrive and make a difference.

Due to business expansion, we are looking for a highly motivated and proactive individual to join our Customer Retention and Acquisition team.

Key Responsibilities

Account Management

Manage a portfolio of mid-to-large accounts, acting as the primary point of contact for key corporate clients.

Build and maintain strong client relationships, ensuring exceptional service levels and client satisfaction.

Develop and implement robust account strategies and client mapping focused on retention and growth.

Work closely with clients to understand their business objectives, delivering tailored solutions that align with their goals.

Actively identify opportunities to expand within existing accounts and secure additional revenue streams.

Represent C365Cloud as a trusted advisor, offering expert guidance and tailored solutions that help clients unlock the full value of our platform.

Act as the focal point for any escalated customer issues, ensuring swift resolution by coordinating with internal teams and maintaining clear, proactive communication with clients

Produce accurate and timely service reports as required, providing valuable insights into performance, compliance, and opportunities for continuous improvement.

Commercial Awareness

Maintain a strong understanding of client budgets, ensuring commercial viability in all proposals.

Monitor account performance and provide accurate forecasts to senior leadership.

About You

We're looking for a dynamic and strategic professional with:

Relationship Building:?Exceptional interpersonal skills, with the ability to influence decision-makers and build meaningful client relationships.

Commercial Acumen:?A commercially focused mindset, with experience managing budgets and exceeding revenue targets.

Organisational Skills:?Strong multitasking abilities to manage multiple accounts and projects in a fast-paced environment.

Communication:?Excellent communication and presentation skills, with confidence in pitching and delivering proposals.

What You'll Gain

Enjoy the opportunity to manage high-profile accounts for well-known and UK-recognised brands

A dynamic and collaborative work environment with a supportive team.

Career growth and development within a Top Tech 100 software company.

Benefits

Competitive commission structure?

Car allowance/ Company Car

Free parking

Company event

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Benefits:

Bereavement leave Casual dress Company events On-site parking Sick pay
Schedule:

Monday to Friday
Application question(s):

Willing to be office-based?
Willingness to travel:

25% (preferred)
Work Location: In person