Job Description

With a golden handshake of 1,000 joining bonus MCS is looking to recruit an Operations Coordinator who wants to join a successful and motivated team.*

MCS is looking for a Key Account Manager to oversee its relationships with its' most important clients within the Social Housing Sector, responsible for obtaining and maintaining long-term key customers by comprehending their requirements.

This role is for someone who has the ability to identify the needs and requirements of the customer, to promote the Company's approach to solutions and achieve mutual satisfaction for both parties; the goal is to contribute in sustaining and growing MCS to achieve long-term success.

About MCS

McIntyre Compliance Services ('MCS') is a leading national supplier of electrical, fire safety and security services for the Social Housing sector. The Company's purpose is to be the trusted partner for compliance safety services in the social housing sector.

Key responsibilities:

? Develop trusted relationships with a portfolio of major clients to maintain engagement and ongoing collaboration.

? Acquire a thorough understanding of key customer needs and requirements, creating action plans and achievable timescales to manage expectations and delivery.

? Expand the trusted relationships with existing customers by continuously proposing solutions that meet their objectives and benefit MCS.

? Ensure the correct products and services are delivered to customers in a timely manner through agreed communication platforms.

? Serve as the link of communication between key customers and internal customer contract teams, creating a transparent and open communication channel for both parties to work towards.

? Play an integral part in the Commercial team in generating new sales that will turn into long-lasting business relationships.

? Addressing customer complaints in coordination with the management team within Operations and Commercial department to reach resolution within agreed SLAs.

? Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

? Attending customer meetings with assigned contracts along with the Commercial department, as required.

? Having a Health and Safety mindset, looking at possible risks associated with the role and reporting any issues promptly to support the ongoing safety of self and others.

Key Skills, Attributes and Experience:

? Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

? Proactiveness and effective leadership of non-direct report to drive for results, ensuring the customers will consistently be given high-quality service and that MCS meets company targets.

? Strengths in problem-solving and negotiation to meet the desired outcome without compromising relationships.

? Commercially-minded - knowing when to pursue avenues of work to benefit both the customer and MCS.

? Proactive in processes to be a forward-thinker to meet the needs of the customer, taking ownership when issues arise and knowing who is appropriate to involve to resolve.

Creative and innovative towards new ways of working with a continuous improvement mindset.

In return for your commitment and expertise, you will get:

? A salary of 40,000.00 per annum depending on experience

? Ongoing career development opportunities

? 22 days holiday allowance + UK Bank Holidays

Paid in SAGE vouchers, 500 within the first full month of employment with MCS, and 500 after successful competition of 3-month probation.*

We are a company that promotes work life balance, our employees have access to great benefits package including employee assistance program, wellbeing app, mental health support, employee discount scheme, death in a service insurance, company pension scheme.

? We promote work life balance, our employees have access to great benefits package including:

o Employee assistance program,

o Wellbeing app,

o Mental health support,

o Employee discount scheme,

o Death in a service insurance,

o Company pension scheme.

Next step:

Apply today If this sounds like a right opportunity for you!

Don't hesitate to get in touch with our recruitment team if you need more details.

Job Type: Full-time

Pay: 40,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Life insurance Referral programme Store discount
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Work Location: Remote

Application deadline: 29/08/2025