Job Description

Key Accounts Administrator

About The Company

Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.

As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work in. This is an excellent opportunity with long-term prospects and job security for the right applicant.

The Role

The successful candidate will work as part of our Head Office Admin Team, based in Glasgow.

Main duties will be to manage Key Account Customers, all aspects, to ensure excellent customer service and that the associated processes and procedures flow efficiently.

Secondary duties will include always maintaining clear records and continuously seeking to improve said processes & procedures on a continuous basis.

Specific Duties & Responsibilities

Build and develop strong relationships with a portfolio of key account customers by comprehending their requirements

Acquiring a thorough understanding of key customer needs and requirements

Serve as a link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Prepare regular reports of progress and forecasts to internal and external stakeholders using key accounts metrics

Candidate Specification

Proven experience as a Key Account Administrator

Proficiency in Microsoft Office

Excellent and accurate Data Entry skills

Strong communication and interpersonal skills with aptitude in building relationships, both verbal and written

Exceptional organisational skills and keen attention to detail

Ability in problem solving and negotiation

Professional telephone manner

Ability to perform under pressure

Excellent Customer Care skills

Ability to maintain strict confidentiality

Excellent time management

Ability to prioritise effectively

Positive attitude

Reliable and dependable at all times

Before commencing employment, the successful candidate will be required to complete the company employee vetting procedure.

Remuneration and Benefits

Permanent Role: Monday - Friday ( 37.5 hours per week, with 30 mins for lunch)

Competitive Salary??

Company Pension?

Generous Holiday Allowance (up to 33 days in line with service)

On-site parking

If you believe you have got what it takes to be our next Key Accounts Administrator, then we would like to hear from you!

Closing date: 19/01/2026

Please Note: No agencies

Job Types: Full-time, Permanent

Pay: From 24,600.00 per year

Benefits:

Company pension On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person