Key Accounts Administrator
Lincoln, ENG, GB, United Kingdom
Job Description
Job Purpose:
To work along side all Key Account managers and liaise with internal departments to support FBS Hormann in providing exceptional customer service delivery experience to the blue-chip companies that make up our Key Accounts.
Main duties:
To abide by & promote health & safety, ensuring all approved policies & processes are followed.
PROACTIVE COMMINICATION - provision of exceptional communication to the client - using portals, email, and phone.
INTERNAL COMMUNICATION - To liaise with all departments within FBS Hormann to ensure jobs are completed within agreed timeframes.
FBS HORMANN COMPUTER SYSTEM - ensuring this is maintained, real-time, to reflect daily interactions with the customer and taking ownership of each job monitoring it from start to finish.
REPORTS - providing weekly trackers to the client, providing management reports to line manger to enable performance to be seen.
All administration.
Any other duties as required.
Qualifications
GCSE English & Maths A*-C
Experience
Customer service
Administration
Working within a Team
Working to deadlines
Working Hours
Monday- Thursday 8:00am-4:30pm
Friday - 8:00am-4:00pm
Job Type: Full-time
Benefits:
Life insurance
Schedule:
Monday to Friday
Work Location: In person
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Job Detail
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Job IdJD3175769
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLincoln, ENG, GB, United Kingdom
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EducationNot mentioned