Job Description

Permanent, Full-Time, Monday-Friday

As a Kitchen and Bathroom Fitter, you will be at the forefront of delivering high-quality kitchen and bathroom installations in both occupied and void properties. This role demands a multi-skilled professional with a passion for craftsmanship, customer service, and continuous improvement. Key Responsibilities

Installation & Repairs

Execute kitchen and bathroom replacements to the highest standards. Perform multi-trade tasks such as: carpentry, plumbing, plastering, tiling, vinyl flooring and decorating. Deliver a first-class customer experience with a focus on first-time fix and minimal disruption. Health, Safety, Environment & Quality (SHEQ) Adhere to all safety protocols, including PPE usage, risk assessments, and safe work methods. Participate in mandatory training and maintain professional qualifications. Ensure equipment is maintained, serviced, and compliant with regulations.

Customer Experience

Represent the company with professionalism, empathy, and respect. Engage with customers to ensure satisfaction and resolve issues proactively. Contribute to customer feedback and service improvement initiatives. Productivity & Efficiency Maximize daily productivity and minimize downtime. Maintain van stock and order materials responsibly. Collaborate with supervisors and team members to enhance service delivery.

Person Specification

Key Skills & Attributes

Strong commitment to customer service excellence. Self-motivated, organized, and solution oriented. Effective communication and problem-solving skills. IT literacy and willingness to learn new skills.

Knowledge & Experience

Comprehensive trade and construction knowledge. Understanding of health and safety regulations. Experience working in occupied homes and under time constraints.

Qualifications

GCSEs or equivalent (Essential). NVQ Level 2 or higher in a construction trade (Essential). CSCS Card, First Aid Training (Desirable). Full clean driving licence (Essential).

Values & Behaviours

Take Responsibility - Be accountable and act with integrity. Show Empathy - Respect others and care for the environment. Better Together - Collaborate and embrace diversity. Be Ambitious - Strive for excellence and continuous improvement.


INDMED


bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.


We own or manage over 19,500 homes and over 500 staff.