Job Description

Knowledge System Manager

Salary: Around \xc2\xa348,000 per annum

Location: Flexible within Great Britain. Blended or office working from Edinburgh, London or Cardiff.

Closing Date: 2 October 2023, 12:00 midday

Ref: LM 1121

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don\'t just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We\'re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

As part of the investment in our mission we are seeking a knowledge system manager. This new role has been created to support our strategic objective of increasing our advice, information and support services to consumers and small businesses.

The team

The consumer advice-focussed role will sit in the energy team, whose purpose is to enable households, small businesses and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change.

We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities and businesses.

Our work is service focussed and seeing the impact we have on the lives of people we support is what brings us to work each day. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world class customer experience.

The role

We are seeking an experienced knowledge systems manager with an extensive understanding of the knowledge system market and different system pros and cons to enable us to achieve our mission of addressing the climate emergency by establishing, managing and maintaining a knowledge management system. This will underpin our advice and information to consumers, directly feeding our services and tools with user-ready advice and information.

You will research and analyse our consumer advice and information needs to inform system selection, management and development. You will manage integration of this centralised, efficient system with all our advice channels including telephone, email and digital advice services, our website and digital services and tools, including AI enhanced digital services, helping us to be more operationally efficient. You will work closely and effectively with our knowledge team whose role is to research and write new advice content to be held on the system.

What you\'ll do

• Understand our consumer advice and information needs to inform system selection, management and development.
• Establish, manage and maintain up to date an appropriate knowledge management system to underpin our advice and information to consumers, directly feeding our services and tools with user-ready advice and information.
• Manage maintenance of the knowledge content to ensure the system is current and information is up to date, comprehensive and searchable for relevant teams.
• Manage integration of this centralised, efficient system with all our advice channels including telephone, email and digital advice services, our website and digital services and tools, including AI enhanced digital services, helping us to be more operationally efficient.
• Work collaboratively with the technical knowledge team to establish and implement processes to ensure knowledge development and knowledge system development is planned, prioritised and coordinated appropriately to meet business strategic objectives.

What you\'ll bring

• Extensive understanding of the knowledge system market and options available.
• Minimum 2-3 years IT experience with at least 1 years\' experience in IT knowledge management.
• Excellent problem solving, decision making and prioritising skills.
• Project management skills including ability to manage and coordinate multiple projects, adhering to targeted timeframes.
• Excellent communication, interpersonal and presentation skills.
• Strong customer and user focus.
• Ability to work in a fast-paced, evolving environment.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

This will need to be a full-time role. We are open to flexible working locations (within GB.) and as standard we offer all contracts on blended (home and office-based) working.

To apply, please visit our website and send your CV and cover letter. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.

Applications close 12:00 midday, Monday 2 October. Interviews are intended to be held on Thursday 12 October.

If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch.

The majority of our people are working from home but have access to our office locations - Edinburgh, London, Cardiff and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Our commitment to creating a diverse, inclusive and equitable workplace

To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch with us. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.

Energy Saving Trust