Job Description

Job Summary

We are seeking knowledgeable and customer-focused L2 IT Support professional to work at our end-customers' site. The ideal candidates will have a strong background in technical support, with expertise in desktop support and various operating systems. This role involves providing exceptional service to our users, troubleshooting software and hardware issues, and ensuring the smooth operation of IT systems.

Duties

Provide technical support for hardware and software issues across various platforms including Windows, macOS etc. Assist users with troubleshooting problems related to Microsoft Office applications and other software tools. Manage user accounts and permissions through Active Directory. Monitor and resolve help desk tickets using BMC Remedy, ServiceNow, or Jira. knowledge of TCP/IP, DNS, LAN, configurations. Perform desktop support tasks including installation, configuration, and maintenance of computer hardware. Collaborate with team members to implement SCCM/ Intunes for software deployment and updates. Maintain clear communication with users to provide updates on ticket status and resolution steps.

Requirements

Proven experience in Desktop support or a similar role Proficiency in troubleshooting desktop environments on Microsoft Windows Server and macOS platforms. Familiarity with technical support tools such as BMC Remedy, ServiceNow, or Jira is advantageous. Excellent customer service skills with the ability to communicate effectively at all levels. Strong analytical skills for diagnosing issues related to software and hardware performance. Ability to work independently as well as part of a team in a fast-paced environment.
Job Type: Fixed term contract
Contract length: 12 months

Pay: 35,000.00-45,000.00 per year

Work authorisation:

United Kingdom (required)
Location:

Birmingham B2 (required)
Work Location: In person