Job Description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.


Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.


Useful links:


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About the Role:

We want you to be a highly motivated individual who will effectively manage and coordinate large and complex home insurance claims, investigating, assessing and owning the claim in its entirety, all whilst ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Key Responsibilities:

Effective day to day project management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors Build and maintain strong relationships with policyholders, providing regular updates, addressing concerns and a positive claims experience Where applicable; travel to policyholders' homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders to reach fair settlements Ensure all claims are handled in accordance with industry regulations, company policies and best practices In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the buildings element of each claim in your control. Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes. Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review. In liaison with the Building Surveyor Team, manage claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded. Support the Customer Relations Team with complaints and in particular those involving the FOS. Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable. Work closely with our Alternative Accommodation team to establish needs and control costs. Identify and mitigate potential fraud

Key Requirements:

Minimum:

At least 5 years previous experience of working in an insurance claims related handling role. High level understanding of insurance/indemnity policies and legal structure

Ideally:

Proven capability of claims negotiation with policyholders and Loss Assessors. Relevant experience in a similar role.

Qualifications


Minimum:

Full and clean driving license 'A' level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.

Ideally:

Role applicable qualifications in insurance.

In return, we can offer you:

Basic Salary 30,000-40,000 (DOE) + 4,800 Car Allowance, as well as market leading benefits.


25 days Annual leave plus statutory holidays.


Just some of the great benefits we offer:

On-site gym Free on-site parking Free on-site breakfast bar Complimentary on-site snacks and soft drinks Discretionary performance related bonus An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.


We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.


Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.


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