Job Description

Key Responsibilities Clinical Administration & Compliance Ensure compliance with GP contractual requirements (QoF, IIF, LES/DES). Monitor and report on performance metrics to meet contractual targets. Use Ardens Manager to drive business performance Utilise Ardens Case Finders to enhance practice prevalence within QoF registers. Buddy up with our second lead admin assistant to optimise outcomes for routine, seasonal, and project-based work.



Prepare and submit audits, data reports, and claims for enhanced services and QoF targets. Undertake other administrative and reporting activities as directed by the Practice Manager or Management team. Team Support & Training Assist the Administration Manager with process documentation and staff training. Develop and maintain clinical templates and protocols for optimal system use.



Ensure that old templates and protocols are appropriately archived Provide technical support to colleagues and foster a collaborative work environment. Data Quality Management Oversee data quality and ensure accurate coding in patient records. Conduct audits and searches to support clinical and contractual targets. Maintain compliance with data protection regulations and information governance policies.



Support the Business Manager to ensure that data sharing agreements and data protection impact assessments are optimised Process Improvement & Innovation Plan, document, and lead regular quarterly meetings to review workflows and objectives Drive improvements in patient care by supporting change projects and health campaigns, including immunisations. Identify and act on areas for data quality improvement in collaboration with clinical teams. Stakeholder Engagement Liaise with internal teams (GPs, nurses, admin staff) and external stakeholders (PCSE, PCN, patients). Act as a subject matter expert and key contact for NHS(E), local authorities, and external service providers.



Skills & Experience Required Strong knowledge of GP contractual frameworks (QoF, IIF, LES/DES). Proficiency in clinical coding, audits, and data analysis. Ability to extract, manipulate and simplify complex data sets for interpretation by other colleagues Excellent organisational and interpersonal skills with attention to detail. Experience in training and supporting staff in clinical administration processes.



Familiarity with information governance, GDPR, and CQC standards. Scope of Role The Lead Admin Assistant will work closely with the Administration Manager, Practice Manager, Operations Manager and clinical teams to maintain high standards of care and practice efficiency. You will be expected to deputise for and swap roles with the second lead admin assistant to ensure you build knowledge and capability across all aspects of the lead admin role. The role requires flexibility, adaptability, and a commitment to the surgery's vision and values.

Support the Business Manager as required. Key Relationships:

Internal: GPs, nurses, admin team, Practice Manager, Business Manager, Admin Manager, Patient Services Manager, Lead Admin. External: Patients, PCSE, Ardens, NHS(E), solicitors, coroners office, PCN Partners. Additional Duties Attend team meetings and contribute to the practices strategic goals.



Act as a point of contact during absences of senior admin staff. Support the practices compliance with CQC standards and other regulatory requirements.