Job Description

Join our friendly, supportive and inclusive team at Swallowtail Place, Acle, Norfolk, to help us make a real difference in the lives of our service users.

Lead Care Coordinator - Swallowtail Place, Acle

32,971.58 Per Annum

37 hours per week + opportunity for additional hours

Please note that Norse Care are currently unable to provide sponsorship


Are you an experienced Care professional or new to the industry? Come and work for Norse Care. We offer fully funded accredited courses, excellent career progression, and job satisfaction from improving people's lives.


Swallowtail Place is an independent living scheme in Acle, where we provide care and support to tenants who live in their own self-contained apartments under a tenancy agreement with Saffron Housing Trust.

A day in the life:

The Care Coordinator will have a key role in supporting the Registered Manager in the successful setting up and running of the extra care service in line with Norse Care policies and procedures. It is also expected that Swallowtail Place will be the hub to develop and offer as a later development in the medium term Norse Care's domiciliary care business in the local area.


The successful candidate will be responsible for planning client visits and care provision efficiently to ensure high levels of client satisfaction. The role will also need to plan and ensure staff rotas are effective and staffed appropriately. Alongside this, the post will support the manager to ensure that care related documentation is up to date and accurate in line with Norse Care's policies and procedures using dedicated software systems.


The Care Coordinator will assist the Registered Manager to ensure compliance with standards of quality and safety in accordance with the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014 and maintaining CQC compliance, alongside assisting with the implementing Norse Care's vision and strategies, including the dementia and quality strategies.

About you:

We are looking for people who are passionate about supporting others by providing excellent care and who share our core values:


We care completely.

We collaborate proactively.

We act with integrity.

We pursue better.

We make it happen.

We will be looking for you to demonstrate these at the interview stage!

Why work for Norse Care?

We value the contribution that everyone at Norse Care makes to improving people's lives. It's important to us that we give you the confidence and knowledge to perform your role to the best of your ability. We provide access to award-winning training, so our service users get the best care, and you have the tools for fantastic self-development, giving you ownership of your career. We want you to succeed!


We understand that working in care can be rewarding but also challenging, so your wellbeing is important to us. From day one, you will have access to a wide range of benefits alongside a great reward package including weekend working enhancements, access to a Blue Light Card, physiotherapy and chiropractor treatment, and more. For a complete list of what we offer, please click here to visit our website.





Our core values are at the heart of everything we do. We expect all our colleagues to share our vision and values.


An enhanced DBS check will be required for our successful candidate, payment will be met by the employer.


We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.


Due to the high number of applications we receive for our vacancies, if you do not hear from us within two weeks of the date you apply, please assume that your application has been unsuccessful.


We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.