Job Description

About Us

Headway Shropshire is a specialist charity dedicated to providing care and support to individuals living with an acquired brain injury (ABI) and other neurological conditions to rebuild their lives.

We are embarking on an ambitious phase of growth and transformation, and we're looking for a

Lead Coordinator

to shape, develop, and lead our

service delivery department

.

The Role

This is a dynamic, hands-on role that will appeal to someone who thrives in changing environments, enjoys bringing structure to complexity, and takes pride in building effective systems and improving services. You'll also be ready to step in and provide frontline support when needed.

The Opportunity

You will take operational responsibility for our

ABICS (Acquired Brain Injury Community Support) Service

, which currently supports over 30 staff members and 11 clients, with continued growth ahead.

Key Priorities:

Team Leadership & Culture

- Leading, coaching and supporting Seniors and Support Workers; conducting supervisions, appraisals, competencies, investigations; driving a positive, accountable culture.

Daily Troubleshooting & Liaison

- Acting as the first point of contact for day-to-day operational issues, problem solving in real time, liaising closely with the wider Headway Shropshire team, families, social workers, health professionals and other external partners to keep services running smoothly.

Scheduling & Workforce Planning

- Owning the 4-week rota, managing annual leave, absence, agency use, and responding to last-minute cover needs.

Leading on Additional Requirements

- such as Client Holidays & Residential Breaks - taking full responsibility for the planning, risk assessment and organisation of client holidays, day trips and residential stays.

Induction & Probation Programme

- Designing and implementing a comprehensive new starter induction and 6-month probation pathway, using digital tools to streamline learning, track progress and automate admin.

Training Management

- Taking ownership of training requirements across the organisation: maintaining the training matrix, ensuring compliance, planning annual refreshers, liaising with training providers, and tracking completion.

On-Call Leadership

- Participating in the evening/weekend on-call rota (approx. 2 weeks per month), including responding to and reporting emergencies and safeguarding concerns.

Meetings & Communication

- Planning, preparing agendas for, and hosting regular team meetings across the organisation (weekly ABICS leadership meetings, departmental updates, and full-team meetings).

Operational Systems & Compliance

- Overhauling and digitising processes, building and fully utilising our digital care management tool PASS, maintaining CQC compliance, and actioning QCS audit outcomes.

Risk & Safety Compliance

- Responsible for overall compliance with risk assessments and health & safety requirements across the service, ensuring staff follow safe working practices, documentation is current, and audits/actions are completed promptly.

Project & Change Management

- Introducing and embedding monday.com workflows, leading the My Brain Star rollout, and driving wider digital transformation projects to make systems smarter and more efficient.

Quality Assurance & Spot Checks

- Conducting spot checks across both day and night shifts to monitor service quality, compliance, staff performance and client safety, feeding back learning and taking corrective action where needed.

Fundraising Support

- As part of a charity team, contribute to the planning, delivery and resourcing of fundraising events throughout the year, helping coordinate logistics, allocate team support.

Champion Role

- All leaders at Headway Shropshire are assigned a Champion Area. You will take ownership of a specific champion area, acting as the organisation's go-to expert, keeping policies/practice up to date and leading communication/training on your subject.

Department Communications

- Responsible for all communications relating to the ABICS department, ensuring clear, timely, and professional updates.

Reporting & Accountability

- Owning departmental KPIs, producing monthly/quarterly reports, and presenting updates to the senior leadership team.

Company-Wide Strategic Goals

- Contributing to organisational priorities, defined annually and quarterly (such as digitising all documents and processes to achieve a fully paperless service by 2026), and ensuring all new systems support long-term sustainability and compliance.

Important to Know

This is not a fixed or static position -- the Areas of Responsibility (AORs) will naturally evolve as the department develops. As we continue to grow and digitise our services, new priorities and opportunities will emerge.

We're looking for someone who:

Understands that the scope of the role will change as new systems and projects are introduced. Is excited to take ownership in shaping how the role and department evolve. Thrives in a fast-paced, growing organisation rather than seeking rigid, unchanging duties.
If you're looking for a "set-and-forget" position, this won't be the right fit. But if you're motivated by the chance to create, innovate, and build a service that makes a real difference -- you'll thrive here.About You -- Minimum Requirements:

NVQ Level 3 in Health & Social Care

(or higher relevant qualification).

At least 3 years' experience

working in the health & social care sector.

Strong leadership skills

with experience supervising or managing teams.

Confident with IT systems

, ideally including digital care platforms (e.g. PASS), rota planning tools, and project management systems such as monday.com.

Excellent understanding of CQC compliance

, safeguarding and incident management.

Highly organised, reliable and adaptable

, thriving in a busy, evolving environment.

Comfortable with on-call duties

and providing shift cover when needed.
Specifications

15.50 per hour / 30,225 per annum

(37.5 hrs per week + On-Call + Emergency Cover)

Standard hours:

Monday - Friday, 9am-4.30pm (office based), however full flexibility required within the role based on service needs.

Paid On-call:

approx. 2 weeks per month of evening/weekend on-call cover (plus shift cover if required).

28 days holiday

(inc. bank holidays), increasing with length of service.

Pension scheme, private medical benefits, phone allowance

and other annual employee benefits.
Recruitment Process & Key Dates

Apply

- Send your CV and a covering letter explaining why this role excites you to

jobs@headwayshropshire.org.uk

Applications close:

Midnight, Sunday 12th October 2025

Digital Assessments

- If shortlisted, you'll complete a series of online assessments to help us understand your skills and approach.

First Interview

- Online (if needed) or in person by Friday 17th October.

Final Interview

- With our CEO during week commencing Monday 20th October.

Proposed start date:

Monday 27th October 2025 (earlier or later start possible to suit individual circumstances)
Job Type: Full-time

Pay: 15.50 per hour

Expected hours: 37.5 per week

Language:

English (preferred)
Work Location: In person