Job Description

Job Title: Lead ServiceNow Developer

Contract Type: Permanent

Location: Alderley Edge

Working style: Hybrid 50% home/office based

Closing date: 14th July 2025

Our ServiceNow Team is growing and have an opportunity for a

Lead ServiceNow Developer

in Alderley Edge. We support and develop the ServiceNow platform which delivers ITSM functions (Incident, problem, change, request) to the business, Automation workflows, Custom applications amongst many other things. This is an exciting opportunity to join a dynamic technical team and work on a variety of aspects of the ServiceNow platform.



We are looking for a motivated and skilled individual who excels in a collaborative environment. The ideal candidate will possess a deep understanding of the ServiceNow platform and demonstrate a proven ability to deliver robust solutions that align with business objectives. You should have exceptional problem-solving capabilities, a proactive approach to identifying system improvements, and the ability to manage multiple projects simultaneously. Strong communication skills, both written and verbal, are essential, as is the capacity to work effectively with both clients and team members. If you are passionate about leveraging technology to drive innovation and efficiency, we would love to hear from you.

About the role

Lead and develop the Platform Team Administrators and Developers Liaison with ServiceNow Partners and Vendors Administer and Develop deployed ServiceNow applications Deliver complex ServiceNow solutions to match customer requirements Enable and manage ServiceNow integrations Managing and contributing to the ServiceNow Service Catalogs Support users of ServiceNow via the Portal and Analyst View Assisting with testing Platform upgrades

About you

ServiceNow CSA (Certified System Administrator) and ServiceNow CAD (Certified Application Developer) qualifications Completion of the Expert Application Developer learning journey Excellent understanding of the ServiceNow Platform, modules, integrations, and APIs Excellent knowledge of the concepts of tables, tasks, data sources, views and dependencies Knowledge of ITIL/IT Service Management or IT Operations Management Excellent understanding of agile development practices. Good working knowledge of CMDBs and associated data models

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.



Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.



We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.