Job Description

Job Title: Learner Engagement Co-ordinator

Location: Responsible for Birmingham and Milton Keynes Centres

TSC is a leading and innovative Construction based training provider with a national UK presence, committed to delivering exceptional training and upskilling to our clients. The Skills Centre is focused on creating social value through delivering local opportunities to local people. As we continue to expand and grow, we recognize the significance of our people and talent in driving our success.

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Role Overview: As a Learner Engagement Co-ordinator at The Skills Centre, you will be responsible for building relationships with key strategic referral partners, potential learners and employers. You will be responsible for ensuring that learners are referred onto suitable training programmes that meet the needs of the construction industry and local employers. You will be responsible for managing a geographical area.

Key Responsibilities:

Collaborate with Contracts Manager, Sales Director and Operational Delivery team to review training planner and courses.

Build and maintain relationships with local referral partners to ensure that they are aware of the TSC's courses, training and funding requirements.

Host or attend events network or referral events.

Ensure that the learners meet the required eligibility for referrals.

Focus on Contract Key Performance Indicators (KPIs) to ensure training programs meet contractual requirements.

Maintain a client-focused approach, with immediate responsiveness to client inquiries and requests in line with Service Level agreements.

Collaborate with the commercial team to share commercial and funded client requests for training.

Feed and inform Contracts & Operational Managers of requested enrolments and ensure seamless execution.

Provide support (telephone, email, face to face) to all members of the team.

To deal with queries and concerns from learners and understand the TSC complaints procedures.

To maintain a professional image and enhance the organisations reputation for quality and service.

Attend Inductions where necessary to ensure smooth transition and support for learners.

Any other duties as deemed necessary for the role.

Experience

Experience of working in a sales or business development role.

Good working knowledge of the Construction Training sector

Proven experience in training coordination or a similar role.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal skills.

Experience of client management across all levels of a business

Ability to resolve issue independently.

Ability to adapt to a fast-paced, evolving work environment.

Qualifications:

Full Driving Licence

Qualifications (Desirable):

Appropriate training or business administration qualification

The Skills Centre is committed to Safeguarding and promoting the welfare of children and safeguarding checks will take place. The role is exempt from the Rehabilitation of offenders Act 1974 and the amendments to the exemption order 1975,2013,2020 and an enhanced DBS check will be undertaken for the role. We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 14/08/2025