Job Description

Vacancy Name

Learner Support Officer

Vacancy No

VN5213

Location City

Durham

Location Postal Code

Dl16 6FS

Contract Type

Permanent

Hours per week

37.50

Working Days & Times

Rota basis Monday - Friday 8am-8pm




Shifts will be 8-4, 9-5 and 12-8

Salary Minimum Pounds

24570

Salary Maximum Pounds

24570

Description

Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'.

Role Information

This role requires someone who is passionate about providing outstanding customer care to our learners and employers. You will be responsible for receiving and responding to all inbound enquiries from customers and will involve you working collaboratively with other teams to provide a timely resolution to the customers enquiry.

DUTIES

Respond to and deal with all inbound enquiries from learners by investigating and responding to the enquiry timely. Ensure that all learners receive a first class after care service. Be able to provide appropriate solutions to learners to enable them to complete their course. Be responsible for ensuring you have accurate and up to date business knowledge, to be able to respond to learner queries. Provide daily updates to your team leader regarding performance against set key performance indicators. Ensure that all learner records are maintained timely and accurately providing a robust audit trail. Ensure that all correspondence to customers is professional and provides a positive image of LCG. Be adaptable by support colleagues within the team during peak times. Conduct your role in line with the company values and expected behaviours. Implement and comply with the Safeguarding and Health and Safety Policies. Ensure the maintenance of confidentially and professionalism at all time. Promote equal opportunities and recognition of diversity throughout the company

GENERIC DUTIES

Conduct your role in line with the company values and expected behaviours Promote equal opportunities and recognition of diversity throughout the company Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times Ensure confidentiality and professionalism at all times. Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

Working Flexibly

If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

Essentia Criteria

ESSENTIAL CRITERIA

We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
Ability to work under pressure Excellent telephone manner Previous Customer service experience Good communication skills both verbally and written Capable of identifying and solve problems and priorities own workload Basic knowledge of Word, Outlook and PowerPoint. Good knowledge of Excel including basic formulas. An excellent telephone manner Previous experience of dealing with incoming calls from customer Confident speaker Good listening skills To be accurate with excellent attention to detail To be methodical in your approach

Why work for Learning Curve group?

There are many reasons that make Learning Curve Group a fantastic place to work!



Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here:



In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:
26 days annual leave + Bank Holidays Buy & Sell an additional 5 days each year Length of service annual leave increments starting at 2 years Healthcare Scheme Tech Scheme Ikea Scheme Cycle to work Scheme Paid Volunteer day each year Early Finish Fridays on the last Friday of every month Student / Teacher Discount Uniform

HEAD OFFICE PERKS

We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
Electric Car charging points Free fruit, Coffee and Tea Onsite Shower Prayer room on request or list of nearest available places of worship

EQUAL OPPORTUNITIES

You're unique - and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



Don't just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.

Halo Code

Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.

Disability Confident Leader

Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.

Armed Forces Covenant Gold

12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.
Domestic Abuse Covenant Care Leaver Covenant Working Chance Ban the box

Recruitment Checks

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check in addition to an adverse media / digital search. Please note that it is an offence to apply for a role if the you are barred from engaging in regulated activity.

Education Level

Vocational

Level of Vocational Experience

Less than 1 year

Applications Close Date

29 Aug 2025