Job Description

The purpose of this role is to work as part of a team to provide a high quality, efficient, and flexible administrative service to underpin the delivery of a portfolio of education and training.

Responsibilities and duties:

Provide high-quality learner and customer support via telephone and email, responding to queries within agreed timescales in a professional and courteous manner Support the delivery of webinars as part of the Learner Support team rota, including monitoring the chat, supporting the associate, creating breakout rooms as required, sharing evaluation links, and completing all related administrative tasks related to student attendance and feedback Follow Standard Operating Procedures (SOPs) to provide general administrative support related to supporting learners across the organisation's portfolio of educational products Work as part of a team to maintain accurate student records in CRM and other agreed systems and processes
This description is not exhaustive or exclusive, and post holders may be required to undertake additional duties from time to time in line with business needs.

Experience:

Essential:

Experience of working in an administrative role in a customer support environment
Desirable:

Experience of using a CRM Experience of working in a higher education or student-facing environment

Skills:

Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Teams High level of literacy and numeracy Excellent communication and inter-personal skills Strong organisational skills and the ability to prioritise tasks

Personal characteristics:

A commitment to working efficiently and to a high standard The ability to be flexible and adaptable to meet the demands of a growing organisation The ability to work collaboratively as part of a team
Job Types: Fixed term contract, Full-time
Contract length: 12 months

Pay: 23,809.50 per year

Work Location: Hybrid remote in Warwickshire CV35 9RB