Job Description

Location: London, E14 9SH

Hours of work: 40

Contract Type: Permanent

The Learning & Development Coordinator will be responsible for driving the delivery of training programmes across the account, with a strong focus on ensuring all training is compliant, timely, cost-effective, and efficiently managed.


This role presents a fantastic opportunity for someone looking to step into the world of L&D or HR, especially within a large and diverse organisation like ISS. The team is highly motivated and output-driven, yet collaborative and supportive, offering a welcoming environment.


Working on the largest contract ever secured by ISS, the role offers significant exposure and the chance to make a meaningful impact. The contract also offers long-term stability.

A major focus of the role will be on managing training compliance for a large-scale government contract launching later in the year.


Each role within the contract will be assigned a competency passport, and regular spot checks will be conducted to ensure all staff are qualified and compliant.


The coordinator will be responsible for maintaining accurate and up-to-date training databases for reporting purposes and will act as the first line of support for the Learning Management System (LMS).


Reporting directly to the Learning and Development Manager, the role will involve close collaboration with all Placemakers on site.

Key Responsibilities

Coordinate internal and external training programmes, both in-person and online Maintain and update training records for all Placemakers Monitor and report on compliance with mandatory training requirements Provide first-line support and user management for MyLearning platform Handle all Learning & Development inbox queries efficiently Raise and manage purchase orders for external training providers Improve and automate L&D processes for better efficiency

Professional and Personal Competencies/Qualifications

Previous admin experience in Construction or FM sectors preferred Customer service background with strong interpersonal and written skills Confident handling large data sets; Excel and Power BI experience advantageous Familiarity with Skills Guard or similar competency passport systems preferred Some project management experience beneficial for supporting wider initiatives

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person