Job Description

Job Category: People
:
The Future Skills team enables Heathrow's future by equipping our people with the skills, capabilities and careers to thrive. Through impactful learning, training, and talent solutions, we build a safe, inclusive, and future-ready workforce, working as one team to deliver agile, high-performing talent for Heathrow and our community. The L&D Manager will work for a Senior L&D Manager.
This role leads the design, delivery and governance of Heathrow's compliance and professional qualifications learning offer. It ensures colleagues build the business-critical capabilities needed to meet regulatory requirements, maintain professional standards, and support professional development.
It plays a key role in enabling Heathrow to mitigate risk, maintain credibility, and build future-ready capabilities. Working closely with regulators, risk owners, and internal stakeholders, the role ensures learning solutions are current, compliant, and aligned to business needs.
Responsibilities:

• Leading and governing the compliance and mandatory learning portfolio (e.g., Fire Safety, Health & Safety, Cyber Security), ensuring content is current, legally compliant, and aligned with business needs.
• Acting as the main point of contact for mandatory learning, providing expert guidance, operational support, and stakeholder engagement on compliance requirements and governance processes.
• Shaping and overseeing the end-to-end development of learning solutions, applying a consulting approach to define audiences, objectives, and outcomes, and ensuring alignment with standards and the 5Di methodology.
• Establishing and maintaining governance frameworks and reporting, tracking completion rates, compliance status, and professional qualifications to inform strategic decision-making and enable cost efficiency.
• Collaborating with internal and external partners to maintain standards, ensure content quality, and support the development of scalable, engaging, and performance-driven learning solutions.

Qualifications:

• Proven experience managing compliance and mandatory learning portfolios.
• Demonstrated governance experience, including oversight of professional qualifications and external learning spend.
• Experience partnering with regulators, risk owners, and SMEs to maintain standards and ensure legal compliance.
• Strong understanding of regulatory learning requirements, governance frameworks, and performance outcomes.
• Ability to apply learning consulting principles to shape targeted, outcome-driven learning solutions.
• Skilled in stakeholder engagement, product ownership, and cross-functional collaboration.

About Us:
There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow's sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
About the Team:
People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.
We're a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you'll be part of a team creating and delivering Heathrow's innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.
There's no place like Heathrow - for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We're passionate about our colleagues' experience, making Heathrow a great place to work and creating careers, not just jobs.

Skills Required