Job Description

Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!

Come and join our People team, we are recruiting for a Learning and Development Manager and together we can shape the future of learning.


Are you passionate about unlocking people's potential? As our Learning & Development Manager, you'll be at the heart of our learning and development strategy, designing and delivering engaging learning experiences that empower individuals and teams to thrive, bringing to life our people strategy - Attract, develop, Retain. You will champion our ambition to be a leader in the transport sector on all things people development and training.


You'll lead the development and embed our management, leadership, and executive development programmes that build capability, drive consistency, and create high-performing teams.


We're always looking at our approach to learning, how we can embrace cutting-edge design tools to create immersive and impactful experiences. From supporting leadership progression to embedding our values & behaviours across the business, you'll be part of a high-performing team that's committed to innovation, collaboration, and continuous development for our people and our business.


So, If you would love to join the team within Manchester's iconic Metrolink, what are you waiting for, we can't wait to hear from you!

Key accountabilities will include:

Support the delivery of the Learning and Development strategy. Lead the design and delivery of leadership training programmes that build capability, confidence, and consistency across the business. Lead on Apprenticeships and the Further Education Policy, including effective management of the Apprenticeship Levy and broader business needs. Contribute to cross-business initiatives within the Keolis Group, sharing best practice and driving consistency. Lead impactful training for managers, bringing confidence and credibility to every session. Partner with TfGM to lead people development initiatives and share best practice across the Bee Network. Stay ahead of industry trends, attend networking events, and champion innovation and continuous improvement. Be a trusted leader, empowering your team, driving accountability, and creating opportunities for growth. Collaborate with the L&D leadership team on key initiatives including wellbeing, diversity, and inclusion. Manage and support the development of eLearning content and roadmap, ensuring successful implementation and ongoing compliance with organisational requirements. We want you to love data, know it, assess performance & adapt our training to be the best we can be, covering eLearning, learner satisfaction, and training attendance. Develop & implement a talent mapping program to identify talent, providing pathways for development. Achievement of our contractual obligations and achievement of Good Employment Charter member status. Work in partnership with the people leadership team, getting involved in key initiatives such as wellbeing, diversity and inclusion and much more.

What you'll bring:

CIPD level 5 (desirable) or relevant field related experience An L&D qualification such as Certificate in L&D or equivalent Evidence of designing and delivering successful management development programs Strong experience of the full training cycle (TNA, Design, Deliver, Evaluation and Follow Up) at all levels Experience managing a team, creating development opportunities and driving accountability Evidence of best practice and industry knowledge Strong leadership, communication, and interpersonal skills Strong leadership skills to support your team and drive engagement and motivation Strong strategic thinking and influencing skills to drive results Passionate about training, innovation and overcoming barriers and driving change Strong relationship building & stakeholder management focus Flexible approach, you can adapt to your situation to get the best results Results focused with a passion for delivering projects on time and working as part of an awesome team Proficiency in HR software and Microsoft Office Suite

What we will offer you:

A competitive salary Full time hybrid working - 2 days from home and 3 days in the office

Free Tram Travel

for all our colleagues, plus a sponsored pass for an immediate family member 25 days holiday, plus bank holidays

Access to Amazing Discounts

at major retailers including Asda, Currys PC World, John Lewis and many more.

Family Friendly Policies

including enhanced maternity and paternity pay.

Wellbeing Support

including a free counselling, health checks and Employee Assistance Programme.

Supporting your development

focusing on career pathways and professional fees covered if required for role.

The closing date for applications:

29 October

2025

Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.

Our Commitment to you:

At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.


We live our values of "We Care, We Commit, We Imagine" through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.


We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business. If you'd like to discuss before applying, please feel free to contact our recruitment team.


To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.

What we will need to check:

If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.

Proof of address. Evidence of right to work in the UK. References from previous employment or studies from the last 3 years Pre-employment medical (level subject to role). Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).

KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.


We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.


Evergreen Building North, 160 Euston Road,


London, United Kingdom, NW1 2DX