Job Description

Vacancy Name

Learning Experience Manager

Contract Type

Permanent

Location

London

Secondary Location

About the Role and the Team

Adform's

Customer Experience team

is part of the Commercial Excellence department, supporting our local customer teams in delivering exceptional experiences to our clients. The Learning Experience team specializes in creating client-focused training and certification content, as well as managing our learning systems to ensure accessible and impactful learning for our customers.


As a

Learning Experience Manager

, you'll lead client-facing learning projects while partnering with a diverse range of stakeholders, including product teams, marketing, customer support, and subject matter experts. You'll design and deliver impactful, end-to-end learning experiences that enable customers to succeed and grow with confidence.

We hope you are ready to change the game! Be ready to:

Design and develop training courses with clear objectives, applying research-based principles to support learner success in various formats (online, hybrid, in-person). Create engaging e-learning materials using tools like Articulate, Rise, or Adobe Captivate, including interactive activities, assessments, and animated videos. Manage the creation and editing of training materials to meet high-quality standards; using AI-assisted design and quality assurance where applicable. Administer and optimize the LMS, generating reports and ensuring accurate learning plans and training availability. Collaborate with stakeholders and specialist teams to develop tailored learning programs for clients. Stay updated on developments in learning science, design, AI applications in education, and emerging technologies to continuously enhance offerings. Measure and report the business impact of training initiatives and make data-driven improvements. Contribute to customer onboarding and enablement programs. Design visually compelling content and multimedia assets to support training initiatives.

Attitude First. Everything else will follow. We can grow together faster if you have:

A graduate degree in learning design, instructional design, educational psychology, or equivalent experience. Proven expertise in designing online instructional activities and familiarity with tools like Intellum, Evolve, Articulate 360, or similar. Strong skills in LMS administration, organization, and data reporting. Solid project management skills, including multitasking and delivering results within agreed timelines. Excellent communication skills and the ability to engage stakeholders in cross-functional teams. Knowledge of industry learning trends, best practices, and adult learning theory.

Stand out by having:

Experience developing training for multiple delivery formats (virtual, hands-on, instructor-led, synchronous/asynchronous). Proficiency in creating digital assets and interactives (e.g., illustrations, simulations, animated videos). Knowledge of the adtech ecosystem (DSPs, SSPs, DMPs, etc.). Industry certifications in instructional design, curriculum development, or project management. Experience using Figma. Experience handling and interpreting complex data sets to inform learning strategies.

Our promise to you:

You'll be surrounded by a dynamic, inspiring and international environment that puts

client value in focus

We

behave with decency

. We strongly commit to fostering an inclusive and diverse work environment so we encourage applications from candidates of all backgrounds, experiences, and identities You'll be given challenging and unique tasks with creative approach to problem-solving and

ownership

We are

team players

and work closely with different teams to reach common goals Being

ambitious

is what helps us grow and we want to share our future ambitions with You We

stand tall

by acting with courage and treating every mistake as a valuable lesson At Adform, we

care

about your well-being - that's why we offer a Vitality health insurance plan, two weeks of paid paternity leave, pension contributions, and access to a range of exclusive perks through the BenefitHub online platform. Not enough? Join us and find out more!

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams' creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.



We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.

About Us

Adform is the most powerful and safe media buying platform in the world. With a 20+ year history of delivering service excellence and forward-looking technology, Adform enables major brands, agencies, and publishers to create, buy, and sell digital advertising globally. Having pushed the boundaries through augmented intelligence and an industry-leading identity solution, Adform has consistently changed the game for digital advertisers.