Job Description

Ref Number

B01-05361

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

43,981-52,586

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

No

Closing Date

12-Feb-2026

About us

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Digital Education team leads, supports, and promotes the use of technology to enhance learning experiences for studen UCL's ts and staff at UCL. Working across digital and physical learning spaces, we work as an 'Agile' team who are curious, collaborative, and committed to delivering impact for our community.



Our focus is on deliver excellent services that are always improving and make a meaningful contribution to UCL's educational mission.

About the role

------------------


As a Learning Technologist within the

Digital Education Support team

, you will play a key role in supporting staff and students in their use of digital learning tools and platforms. You will provide second-line support for our services, working closely with colleagues across Digital Education and the wider UCL community to resolve queries, give advice, and share best practice.



A core part of your role will be designing and delivering guidance and training for staff and students, through workshops, online resources, and one-to-one sessions, helping them make effective, inclusive use of UCL's digital education services. You will also assist change management activities including stakeholder analysis, communications, engagement and feedback-gathering. You'll also contribute to projects that enhance existing products, develop new services, and identify opportunities for innovation and improvement.



This is a collaborative, cross-functional role where you'll contribute to product-based tasks including feature development, testing and evaluation activities. You will work alongside academics, students, product teams, and fellow Learning Technologists to ensure our platforms and services effectively support teaching, assessment, and learner engagement.

About you

-------------


You will have experience providing e-learning support within an IT service delivery environment, ideally within higher education. You'll bring an appreciation of both the pedagogical and technical aspects of digital learning, along with enthusiasm for helping others build their digital confidence. Strong interpersonal and communication skills are essential, as is the ability to work proactively and effectively within a team.



You will be someone who enjoys problem-solving, supporting others, and contributing ideas to enhance our digital education provision. In return, you'll join a supportive, forward-thinking team that values adaptability, curiosity, and a shared commitment to improving the student experience.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance Visit

https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we wantour community to represent the diversity of the world's talent. We arecommitted to equality of opportunity, to being fair and inclusive, and to beinga place where we all belong.



We therefore particularly encourage applications from candidates who are likely to beunderrepresented in UCL's workforce. These include peoplefrom Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+people, and for our Grade 9 and 10 roles, women