Job Description

Set in 1100 acres of English countryside, East Sussex National offers a perfect retreat for both business and leisure guests. With 104 beautiful bedrooms, health club with 20m swimming pool and 9 room Spa using ESPA and VOYA Products and two championship golf courses. East Sussex National also offers a wide range of meeting and events space which is ideal for day meetings, residential conferences or that special social event.

Are you an engaging and natural connector? Do you strive for customer excellence and work well in a team? Do you have a passion for health, wellbeing, fitness, nutrition and personalised training?

If the answer's "Yes! Absolutely!" ... we want to receive your CV and

covering letter

.

Who we are

We have an exercise ethos based around everyday functional movement, whether through members' classes or guided exercise on the Gym floor. We seek to re-align the body's natural sequence, helping our members move fully. The Spa, Cafe and Lounges provide space to relax, re-invigorate and meet with friends.

The Opportunity

We are looking for a trained and experienced health club team member who is able to provide fitness, personal training and exercise sessions to a high standard for clients and members.

Do you have a working background in Sports, Fitness or Leisure? A background in Hospitality and Catering, or is your background mainly in the Spa and Wellness Industry?

We can offer you

more!

More variety, and an

opportunity

to pursue new talents.

We want you to join our team of like-minded professionals with skill sets, qualifications and experience across our Club areas: Gym, Classes, Spa and Cafe.

You will be a natural connector with an interest and passion for health, wellness, nutrition and fitness. You will provide a caring and attentive level of service for our members & guests, under the supervision of the Team Managers, who will provide support for your development and training. You and the whole team will be multi-skilled, working collaboratively and offering the very best to our members.

Your role will be wide and varied, representing the company's core beliefs and values. All team members are required to have an attention to detail, the desire to learn, an ability to strike up a conversation with confidence and care. The ability to work very well in a team environment, and display superb communication skills, whilst taking instructions from senior executives. This is an ideal position for a smart, motivated individual who has a huge passion for excellence, and a high regard for working in a collaborative environment.

On any given day

You will have a wealth of responsibilities, wide and varied making no day the same. In time and with the required training, this will include:

Being a true ambassador by embracing our company values every day Connecting with customers and members to establish their needs Exceptional customer service and handling of new enquiries Working and collaborating in an honest, open and inclusive team Supporting the Fitness, Reception, Spa and Cafe Team Daily housekeeping to maintain cleanliness and provide high standards in all facilities throughout professionalism in the club Carrying out water tests Taking calls, Receiving Guests, Making Bookings, Taking Payments, Carry Out Tours

Desired skills or experience

Experience of working in a Leisure environment Committed to delivering high levels of customer service Ability to work on your own or in a team Flexibility, determination and the ability to cope well under pressure Immaculate personal presentation and hygiene standards Time management skills Attention to detail
Job specifics:-

Greet Health Club members, Spa and hotel guest as they arrive and deal with their needs from checking in, taking payments and general enquiries Run new members through the registration procedures and vital elements of their day ahead or visit Hand out membership cards and provide members with information on the health club's services Inform members of the limitations of the health club and ensure that they are followed Take potential new members around the whole facility and answer questions along with show rounds for Spa guests and hotel guests. Educate members regarding the safe use of equipment Demonstrate equipment used for new members Ensure that equipment is properly maintained and locked down at the end of the day Make awareness to your manager of any faulty equipment in order to ensure safety Make sure that there are enough health club supplies available and topped up at all times Suggestively sell health club's packages, clothing, food and beverage Daily cleaning task, completing opening and closing checklist Running food and beverage orders Opening and closing of facility following correct procedures Maintaining high standards and guest Celeb service at all times All training provided
You must be able to work within a small team and maintain the high standards of customer care already established. You will be expected to prioritise and plan your work effectively and efficiently.

In return

Be part of a growing hotel that encourages development in Hospitality and be trained to be your best self. Staff and "Friends and Family" rates at all our hotels which start from 40 a night. 28 days Annual leave (inclusive of bank holidays) Access to Wellbeing Employee Assist Programme via Peninsula Discounted gym membership Discount on Spa Treatments, pampering, and Spa Retail Meals on duty Contributory pension scheme Complimentary car parking

Recognition and career development

Referral Scheme where you can Recommend a friend and earn money (after you have both successfully completed your 3-month probationary period) Leadership Development programme Awards programme annually with prizes. Long service awards/performance rewards/employee of month Internal transfer and promotion opportunities Training and development opportunities with a strong focus on career progression and personal growth
Job Type: Zero hours contract

Benefits:

Company pension Discounted or free food Employee discount Free parking Gym membership On-site gym On-site parking
Schedule:

8 hour shift Monday to Friday Weekend availability
Work Location: In person