Job Description

LESSON COORDINATOR

OVERVIEW

Leap Lessons is a thriving music school based in Derry. We are dedicated to delivering high-quality music education in a warm, dynamic environment. Our team of teachers and administrative staff work closely with students and their families to ensure each musical journey is positive, personal, and enriching. This is an exciting opportunity for someone who enjoys working in a creative setting and can oversee an excellent client journey that spans several years.

ROLE SNAPSHOT

Pay:

13/hour (introductory rate, with the potential to increase--up to 14.50/hour--following a successful four-month probationary period).

Responsibilities:

- Scheduling lessons.

- Updating and maintaining lesson timetables.

- Handling lesson reschedules and cancellations.

- Handling teacher availability.

- Answering client enquiries via text.

- Preparing schedules for new terms.

- Liaising with the finance coordinator.

Benefits:

Opportunity for additional hours. Paid training and professional development.

Location:

In person in Prehen, Derry. Future opportunities for blended work at home.

Employment:

Part-time, contractor. Please note this is not initially a PAYE position; the successful applicant will be engaged on a self-employed basis and responsible for their own taxes and contributions. However, there is potential for the role to transition to a permanent PAYE arrangement, depending on performance and tenure.

Role Type:

Administration

WHO ARE WE LOOKING FOR?

We're looking for a well-organised individual who can schedule our lessons and act as a point of contact for our clients, making sure they have an outstanding customer experience.

This role will suit someone who takes pride in attention to detail - whether it's managing the timetable with precision, following up with families, or keeping our systems accurate and up to date.

Leap Lessons has a dynamic team, and we love to play to people's strengths. If you have skills in areas like systems creation, there's room for those to become part of your role - especially where they help us strengthen our client relationships.

Note: This is a post-sales role.

WHAT SKILLS & QUALIFICATIONS ARE NEEDED?

Essential:

Minimum two years' experience in customer service, with hands-on experience managing timetables, bookings, or schedules. Excellent computer skills. Strong written communication -- polished, warm, and free from errors.

Desirable:

Full UK driver's license and access to a car.

OTHER INFO

When applying, please include the contact details of two referees; we would like these to be two previous employers. This role includes a four-month probationary period. During this time, you'll receive training, mentoring, and regular feedback to support your success in the role.
Job Type: Part-time

Pay: 13.00-14.50 per hour

Expected hours: No less than 24 per week

Additional pay:

Signing bonus
Benefits:

Additional leave Employee mentoring programme Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

Please list days and times that you are available for an initial phone call.
Experience:

Customer Service: 2 years (preferred) Timetabling/Scheduling: 2 years (preferred)
Licence/Certification:

Driver's license and access to a car? (preferred)
Work Location: In person

Application deadline: 25/08/2025
Expected start date: 01/09/2025