Job Description

Overview

Are you passionate about connecting people with their ideal homes? As a Lettings Agent, you will be the energetic and personable face of our property rental team, guiding clients through the leasing process with enthusiasm and professionalism. Your role is vital in creating a seamless experience for tenants and landlords alike, ensuring every interaction is positive, informative, and efficient. If you thrive in a dynamic environment where communication and customer service are key, this is the perfect opportunity to showcase your skills and grow within a vibrant real estate team.

Duties

Engage with prospective tenants via phone, email, and in person to understand their housing needs and preferences. Conduct property viewings, highlighting features and answering questions to facilitate informed decisions. Manage rental inquiries promptly through outbound calling and follow-up communications to maximize leasing opportunities. Assist clients throughout the leasing process by providing detailed information on rental terms, application procedures, and required documentation. Maintain accurate records of client interactions, property details, and leasing statuses using data entry tools and Microsoft Office applications. Support the onboarding process for new tenants by verifying references, processing applications, and handling lease agreements with attention to detail. Handle cash transactions related to deposits or fees with integrity and precision. Provide exceptional customer support by addressing client concerns promptly and professionally, demonstrating excellent phone etiquette and communication skills. Collaborate with team members to ensure smooth operations within the call center environment or office setting. Analyze market trends and client feedback to improve service delivery and identify new leasing opportunities.

Skills

Excellent customer service skills with a focus on client satisfaction and relationship building. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills for data entry and record management. Effective outbound calling experience or call center background that demonstrates confidence in engaging clients over the phone. Exceptional communication skills--both verbal and written--that foster trust and clarity during interactions. Knowledge of phone etiquette standards to maintain professionalism at all times. Ability to analyze client needs, market data, and operational metrics to optimize leasing strategies. Experience in cash handling ensures secure processing of deposits or fees when necessary. Typing speed and accuracy support efficient documentation of client interactions and property details. Join us as a Lettings Agent where your energy fuels success! Bring your passion for sales, customer support expertise, multilingual talents, and strong communication skills to help clients find their perfect homes while advancing your career in a lively, supportive environment. Must have drivers License
Job Type: Part-time

Pay: 14.00-30.00 per hour

Expected hours: 8 - 28 per week

Work Location: In person