Job Description

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Key details

Location:

Bath Street, Glasgow

Department:

Lettings

Reports to:

Associate Director

Hours of work:

37.5 hours, Monday to Friday, 09:00-17:30

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About the role

In your role as Lettings Coordinator, you will provide highly effective administrative support to our Portfolio Managers and assist them in improving the performance of their assets under management, by delivering an exceptional client experience. In addition, you will carry out general administrative tasks as directed by the Associate Director of Lettings to provide the best possible support service to the department.

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About you

We are looking for someone who enjoys being organised, has strong attention to detail and can multi-task. A candidate who has previous experience in an administrative, fast-paced environment would be ideally suited.

As you will largely be dealing with inbound enquiries, someone who can communicate confidently and has an aptitude to problem solve would excel in this role.



If you are interested in a career in property and joining a friendly team, we would love to hear from you.

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Key responsibilities

Managing Administration

- Supporting the Portfolio Managers in the administration of all aspects of the lettings and management process across their portfolios. To include:



First point of contact for all enquiries by telephone and email Diligent management of keys Accurate data entry of client information Diligent administration of all safety testing, booking of appointments; logging certification on Reapit and forwarding on renewal dates Timely and accurate processing of contractor invoices Efficient administration of utility notifications and the accurate processing of void period costs Provide reception support in dealing with client queries during high-volume periods

Excelling in Client Care

- to provide the highest standard of client care and satisfaction

Establish positive relationships with colleagues, clients and contractors Meet the expectations of your clients with open and honest communication and following through on commitments Proactively approach resolving issues and ensuring they are dealt with quickly and effectively
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Key requirements

Essential

Any relevant administrative qualification Proficient in the use of IT systems including MS Word, Outlook, Excel and Microsoft Teams Experienced in a customer service role, ideally office-based. Confident in administrative tasks

Desirable

ARLA or equivalent Driving licence Familiar with the Glasgow Lettings market Experienced in the use of Reapit Property Software or similar CRM system
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Competencies

Customer focused Communication Collaboration Positive mindset Planning and organising Problem solving
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About us

When you join Rettie, you'll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.