Job Description

Job Title: Lettings Lead Administrator Role

Location:?Burnley, Lancashire (Head Office)

Salary: 25,500

Hours:?40 Hours Per Week - 8:30am - 5:00pm

PQE:?2 years' experience in an administrative role

Company Overview

We are a family-owned Group of Companies with over 30 years' experience in property management - both in the UK and internationally. The company you will be joining is part of our Group (Find UK Property, Rent UK Property & Sell UK Property), and has been operating successfully for over 12 years.

What We Do

We provide a fully client-based, serviced approach to property investment. Our model involves acquiring properties from the open market, renovating them to a set standard, passing them to our lettings department for management, and reselling them to investors.

All functions are carried out in-house -- from Property Surveying and Renovations to Lettings, Legal, and Sales & Marketing.

Our success has been recognised on BBC's Homes Under the Hammer, where we've been featured seven times.

The Role

1. Lead Management & Allocation

Receive and process all new lettings enquiries from portals (Rightmove, Zoopla, OnTheMarket), website, email, and phone. Log and organise leads in the CRM or lettings system. Allocate leads to the correct negotiator or branch based on location/property type. Ensure urgent/hot leads are highlighted for immediate action.
2

. Lead Qualification

Contact tenants to confirm: Budget Move-in date Employment/income Number of occupants Type of tenancy required Check property suitability and match tenants to available properties. Filter out non-serious or unsuitable leads to save negotiators' time.

3. Customer Communication

Respond quickly to all enquiries with accurate property information. Book viewing appointments where applicable. Provide updates to applicants, ensuring high customer satisfaction. Handle follow-up messages and reminders.

4. CRM & Data Management

Maintain an organised database of all enquiries and applicant details. Update lead status (new, contacted, qualified, viewing booked, closed). Ensure all communication is recorded in the system. Keep property adverts updated with correct information and availability.

5. Support to Lettings Team

Prepare daily lead and viewing schedules for negotiators. Provide insights on lead quality and enquiry trends. Assist with referencing documentation if needed. Coordinate between property managers, landlords, and negotiators.

6. Reporting & KPI Monitoring

Track: Lead volume per property Enquiry-to-viewing conversion Viewing-to-tenancy conversion Lead response time Produce weekly summary reports for management.

Skills & Competencies Required

Strong communication skills (phone, email, messaging). Excellent organisation and attention to detail. Ability to multitask and work in a fast-paced lettings environment. Good understanding of the lettings process. Experience using CRM or lettings software. Professional and customer-focused. Fast response time and ability to prioritise urgent enquiries.

Benefits

In return, the candidate will?benefit from

Free pay day lunch once a month Free continental breakfast every day. Company events Regular 'treat days' within teams Medical Care Support, training & professional development Regular 1-1 reviews with manager to discuss career progression Mileage fully covered if travelling at work Free Parking on site. 32 Days Holiday (Inc Bank) On Site Canteen Working in a long, established, and reputable business
If you are passionate about property management and ready to take on a new challenge as a Lettings Manager, we invite you to apply today and join our dedicated team at UK PG!

Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Benefits:

Canteen Company events Company pension Discounted or free food Free or subsidised travel Free parking On-site parking Private medical insurance Referral programme
Work Location: In person