Job Description

Lettings Negotiator

Location:

168 Bruntsfield Place

Salary:

From 28,000

Bonus:

PTE 2,400

Why We Exist

We show up to win -- for landlords, tenants, and each other.

We believe property management should never be a passive service.It's a game of grit, trust, and execution. We earn respect through action, move with professionalism, and deliver results -- not because it's easy, but because it matters.

And just like every great team, we are driven by our culture and backed by each other.

Why This Role Matters

As a Lettings Negotiator you are the engine of our rental business--matching people with homes and turning viewings into signed tenancies while protecting landlord returns. Every interaction should demonstrate our four core values:

Respect

- For clients, tenants, and colleagues -- always.

Professional

- We take pride in doing things properly.

Results Driven

- We deliver measurable outcomes that move the needle.

Graft, Grit & Gumption

- We get stuck in, keep going, and think smart.

About the Role

Key Responsibilities:

Property Marketing and Advertising

Advertise available properties through various channels such as websites, social media, property portals, and local advertising. Create compelling property listings, including high-quality photos, detailed descriptions, and relevant information about the property. Host viewings for prospective tenants and ensure properties are well-presented.

Tenant Sourcing and Screening

Respond to enquiries from prospective tenants and arrange viewings of available properties. Screen prospective tenants by conducting background checks, including credit checks, references, and rental history. Ensure tenants meet the criteria set by the landlord, including affordability and suitability

Negotiating Lease Agreements

Negotiate rental terms between the landlord and prospective tenants. Prepare and manage tenancy agreements, ensuring that all legal requirements and terms are clear to both parties. Ensure that all documentation is signed and legally binding.

Handling Tenant Queries and Issues

Act as the primary point of contact for tenants, addressing any questions or concerns they may have. Mediate conflicts or complaints between landlords and tenants, striving for a resolution. Ensure compliance with landlord and tenant laws, including health and safety regulations.

Customer Service and Relationship Management

Develop and maintain good relationships with both tenants and landlords to ensure a positive experience for all parties. Handle customer complaints professionally and effectively. Provide excellent service to build a strong reputation in the property market.

What You'll Need

Essential

Communication

: Strong verbal and written communication skills to interact with clients and tenants effectively.

Customer Service

: Ability to provide a high level of customer service, addressing client needs and concerns.

Negotiation Skills

: Capable of negotiating rental terms and resolving disputes.

Knowledge of Scottish Property Laws

: Understanding of Scottish property laws, tenant rights, and landlord obligations. Industry Qualification (ARLA / Letwell)

Desirable

Reapit Bookings or SME proficiency.

What You Get

Starting 28,000 DOE Bonus Scheme A values-led culture where effort and results are recognised Quarterly company meet ups
Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Additional pay:

Bonus scheme Performance bonus Quarterly bonus
Benefits:

Company events Company pension Sick pay
Schedule:

Monday to Friday No weekends
Work authorisation:

United Kingdom (required)
Location:

Edinburgh, City of Edinburgh (required)
Work Location: In person