Symonds Taylor is a family-run estate agency with a growing reputation for delivering a personal, values-based service across Newcastle and the wider Tyne and Wear area. Our new lettings arm is expanding rapidly, offering an exciting opportunity for a driven individual to manage and grow our residential lettings portfolio while shaping the future of the business.
The Role
As Lettings Portfolio Manager, you will take the lead in managing our residential lettings service from start to finish. This is a hands-on role that combines operational management, landlord and tenant liaison, compliance oversight, and business development. You will play a crucial role in growing the lettings arm of Symonds Taylor, building strong relationships with landlords and tenants, and ensuring we deliver a best-in-class service at all times.
Key Responsibilities
Manage the full lettings process from instruction through to move-in and ongoing portfolio management.
Lead on landlord relationships, providing expert guidance on maximising rental returns and ensuring long-term client satisfaction.
Generate and convert lettings leads, conduct property valuations, viewings, tenant checks, tenancy agreements, and oversee deposit and rent management.
Ensure full compliance with all lettings legislation, including CPR & BPR 2008, Data Protection Act 2018, Anti-Money Laundering Regulations, and ARLA guidelines.
Oversee property maintenance and repairs, liaising with contractors and suppliers to ensure timely, cost-effective solutions.
Maximise use of CRM (Street) to manage portfolio performance, reporting, and pipeline development.
Contribute to brand growth through networking, local canvassing, and social media marketing.
Encourage and manage client reviews to build the agency's online presence.
About You
Experienced in residential lettings with a proven track record in portfolio management.
Strong understanding of lettings legislation and compliance requirements.
Skilled relationship-builder with excellent communication and negotiation abilities.
ARLA qualification (or working towards) desirable.
Organised, self-motivated, and commercially minded with the drive to grow a lettings business.
Full UK driving licence.
What We Offer
24,000 - 26,000 basic salary (depending on experience).
Commission structure OTE up to 30,000 after 6 months.
37.5 hours per week (Monday-Friday 9:00-17:30, every 3rd Saturday 10:00-14:00 with Wednesday off in lieu).
25 days annual leave (plus bank holidays), increasing with service (up to 5 additional days).
Private health insurance and additional benefits after 12 months.
6-month probation with full training and support.
Clear career progression opportunities as the lettings department expands.
Apply today to build your sales career with Symonds Taylor.
Job Type: Full-time
Pay: 24,500.00-30,000.00 per year
Benefits:
Company pension
Private medical insurance
Work Location: In person
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