Job Description

Ref Number

B25-00204

Professional Expertise

Libraries, museums, theatres and open science

Department

Vice-Provost (Faculties) (B25)

Location

London

Working Pattern

Full time

Salary

31,463-35,084

Contract Type

Fixed-term

Working Type

On site

Available for Secondment

Yes

Closing Date

11-Jun-2025

About us

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UCL is London's global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship.



The LCCOS family comprises 4 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

About the role

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The Customer Service Team are responsible for providing help and support for our students and visitors and for ensuring that the library environment is safe and in good order.

This is an on-campus role. It is not suitable for regular remote working.

This is an internal secondment role, available to current UCL staff only. The secondment will run from 4th August 2025 - 31st March 2026.

This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.

About you

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We are looking for candidates who in particular have the following experience and skills:


Relevant experience in a customer service role is highly desirable.

Accuracy and attention to detail

Ability to work both independently and as part of a team

Excellent interpersonal skills

Further Details:

The advert will close on the published date at 23:59 GMT. However, we may close applications early if we receive a high volume of applications. Interviews will be held at UCL Main Library.



A job description and person specification can be accessed from the link at the bottom of this page.



To apply, please provide:


An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history. A supporting statement, showing how your skills and experience meet each of the criteria marked 'Application' in the Person Specification found within the for this post. Your statement should be provided using the free text box under 'Questionnaire'


If you have any queries about the role or have any queries about the application process, please contact lccos-jobs@ucl.ac.uk, quoting the job title and reference number.



Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/



The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work - please visit www.ucl.ac.uk/ways-of-working to find out more.

What we offer

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Annual leave & Work life balance


27 days annual leave + 6 closure days (Christmas and Easter) as well as statutory holidays Hybrid and flexible working Ability to buy 5 additional annual leave days

Children & Family


Enhanced maternity, adoption, paternity leave Carer's leave Workplace nursery

Other benefits



We also offer some great benefits some of which are defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; on-site gym etc. As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use.



Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department.



You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/