Job Description

Birmingham, West Midlands, United Kingdom (Hybrid)



JOB INFO


Job Identification
553
Job Category
Administration and Operations
Posting Date
05/09/2025, 08:49 AM
Apply Before
05/18/2025, 05:59 PM
Job Schedule
Full time
Locations
Library and Learning Resources
(Hybrid)

This vacancy is open to 2024 graduates of Birmingham City University (Academic Year 2023/24) ONLY. To be eligible, you must have finished your course (graduated) between 1

st

August 2023 - 31

st

July 2024, and no longer be studying.

As you are applying for a role as part of the Grow Your Own Graduate Programme, you will need to contact a member of the Careers+ team to receive support with the application process to ensure the best chance of success. You will also receive communications around future Grow Your Own opportunities and support sessions.

Alternatively, please email

careers@bcu.ac.uk

for more information and to arrange a consultation.

The full-time starting salary is normally 24,814.00 per annum, with progression available in post to 26,970.00 per annum.

Grade: S4

Full-time, permanent role.

Library and Learning Resources are looking to appoint one full time

Library Experience Advisor

to join our Library Experience team.



The Library Experience team serves as the first point of contact for all library-related enquiries, playing a crucial role in student and staff support. The team provides assistance across a range of topics, from subject-specific help to resource discovery and referencing, while also ensuring that the library's study spaces are well-maintained and accessible. They operate across multiple campuses and offer both in-person support and the University's only 24/7 online chat service, ensuring that users have access to help whenever they need it. Their role in maintaining the physical environment, answering enquiries, supporting resource discovery, and signposting users to further help makes them a vital part of the Library and Learning Resources strategy.



You will be responsible for:


Providing first-line support at help desks within library spaces, through phone, email and online chats, such as handling library membership, borrower/loan queries and the use of library resources. Triaging enquiries to Library Experience Co-ordinators, Librarians, or university support services when appropriate. Assisting in the maintenance of library spaces, while developing, documenting, and implementing library procedures and performing administrative tasks related to Library Experience.

You will be educated to degree level and a 2023 or 2024 graduate, have proven experience in the delivering of high-quality customer services, have excellent communication and interpersonal skills, and the ability to communicate effectively with a range of stakeholders. You will also have good digital literacy with the ability to use work processing, spreadsheet and communication applications, e.g. Word, Excel, Outlook and MS Teams.



At Birmingham City University we are proud to be an equal opportunities employer. All staff are expected to understand and enact the University's commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do. This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many different backgrounds and life experiences that reflect the students and the citizens we serve. We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status.

About Library and Learning Resources

Library & Learning Resources (L&LR) is committed to creating a safe, welcoming, and inclusive environment with the goal of inspiring student success, enhancing staff productivity, and promoting well-being. Recognised with the Customer Service Excellence Award, the library service offers a vast array of resources, including millions of learning materials and over 800 study spaces across four library locations. Its services and resources are carefully aligned with Birmingham City University's academic and business objectives to effectively support the university community.



Library & Learning Resources strategy | Birmingham City University (bcu.ac.uk)



For further information please contact Huizhe Jin (Huizhe.Jin@bcu.ac.uk) or Margaret Ettle (Margaret.Ettle@bcu.ac.uk).

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly.

ABOUT US


At the heart of our Strategy for 2030 and Beyond, it is our mission to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society.

Located in the centre of the UK's second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design.



Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds it expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio.