At Excel Lift Services, we provide high-quality lift installation, servicing, and maintenance solutions across London & The South. As we continue to grow, we're looking for a motivated and organised Administrator/Coordinator to join our team and play a key role in supporting the smooth running of our operations.
The Role:
As a Lift Service Administrator / Coordinator, you will be the backbone of our service department, responsible for coordinating engineers, managing service bookings, and ensuring exceptional customer communication.
Key Responsibilities:
Schedule and coordinate maintenance visits, breakdowns, and call-outs
Act as the main point of contact for clients, engineers, and suppliers
Manage and maintain service records and job reports
Raise and process quotes and invoices
Track and follow up on outstanding jobs or parts
Assist with compliance-related admin, including LOLER inspections and certificates
Provide general administrative support to the team
Requirements:
Previous experience in an administrative or coordinator role (experience in lift or facilities industry preferred)
Excellent organisational and multitasking skills
Confident communicator with strong customer service focus
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to work well under pressure and handle urgent tasks calmly
Familiarity with service management software (e.g., Joblogic) is a plus
Benefits:
Competitive salary
Opportunity to join a growing and supportive team
25 days holiday (excluding bank holidays)
Pension scheme
Ongoing training and development
To Apply:
Submit your CV and a short cover note explaining why you'd be a great fit for this role. We look forward to hearing from you!