Job Description

Sales Project Administrator

An opportunity has arisen to join a rapidly growing UK designer and manufacturer of high-quality architectural grade LED lighting, using the most up-to-date technology available.

At the heart of our company is a passion for lighting and its significance in our world. Light is arguably the most influential force on how we perceive and connect with the world around us, but we often overlook the impact it has on us and the spaces we inhabit. We believe in "The Power of Light" and our ambition is to build a collective consciousness, and admiration of its benefits to our lives. Together with Lighting Consultants, Architects and Interior Designers, we aim to challenge our target customers to rethink their decision making on the importance of their lighting, and the positive impact products such as ours can make to their homes or businesses.

Based in Hatfield's Business Park, you will provide prompt and effective office-based support for all aspects of project work. The role supports the external sales team as well as being the internal customer service interface.

Key functions of the position (not exhaustive):

General Customer Service Responsibility

First/Second line call answering: Answer and field incoming telephone calls or enquiries that arrive via the sales mailbox.

To provide outstanding service both internally and externally enhancing the experience of customers.

Coordinate incoming sales queries onto the relevant sales executives to follow up by sales channel.

Coordinating technical project issues with support from technical team.

Working with sales colleagues to ensure quotations are followed up effectively and in good time.

Management of Sales order processing to Delivery

Creating customer accounts

React to, and process quotations and sales orders from customers and external sales team.

Accepting orders from customers and placing on the system, following through to completion.

Double checking purchase orders received against existing quotations

Dealing with all queries on orders in progress.

Scheduling deliveries including phased deliveries.

Identifying potential order issues and informing the client/ Account manager in advance of delivery due date.

Process and file sales order records.

Sending invoices to customers.

Coordinating with the production manager on international & local courier bookings and requirements

Administrative

Chasing unpaid invoices once 3 weeks overdue.

General filing.

Processing credit card payment

Data capturing

General adhoc administrative duties

Key job requirements:

Lighting experience - would be a massive advantage!!!

Exceptional spoken and written English language skills

Personable and helpful

Able to deal with pressured workload

Ability to multi-task and manage own workload

Self-motivated and determined

Methodical and analytical

Team player but autonomous

Analytical & Attention to detail

Excellent organisational and IT skills (MS Office)

MRP System Experience - Priority Software would be a massive advantage

Lighting experience - would be a massive advantage!!!

Job Types: Full-time, Permanent

Pay: 26,000.00-32,500.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Casual dress Company events Employee discount On-site parking
Schedule:

Day shift Monday to Friday
Experience:

Sales administration: 2 years (required)
Work Location: In person

Reference ID: IS-666