Lis Customer Services Assistant X 3
Chester, ENG, GB, United Kingdom
Job Description
LIS Customer Services Assistant x 3
Customer Services Assistant - Learning and Information Services (LIS), Chester ( up to 3 posts available)
Learning and Information Services (LIS) is seeking 3 proactive and customer-focused individuals to join our Chester team. This team operates across multiple front-line service desks and supports a wide range of service channels including library operations, telephone, email, and live chat.
Key Responsibilities
Deliver outstanding customer service to students, staff, and external visitors. Support the teaching, learning, and administrative functions of the university. Operate across LIS's diverse service portfolio, which includes Library, IT, and Digital services. Assist with troubleshooting and resolving queries via service/helpdesk ticketing systems. Contribute to the smooth running of service desks and back-office operations.
About You
Exceptional communication and interpersonal skills. Confident and adaptable, with a strong aptitude for IT systems and digital tools. Proven ability to work effectively within a team environment. Experience in a customer-facing role, ideally within an educational or service-focused setting. Exposure to troubleshooting and service desk/ticketing systems is highly desirable.
Qualifications
Educated to A Level standard (or equivalent). Recent experience in a similar customer service environment.
Department/Division
Libraries
Location
Exton Park
Salary
24,685 to 25,804
Post Type
Full Time
Contract Type:
Permanent
Closing Date
23.59 hours GMT on Thursday 13 November 2025
Reference
0746-25-R
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Job Detail
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Job IdJD4104015
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationChester, ENG, GB, United Kingdom
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EducationNot mentioned