Job Description

PLEASE APPLY VIA OUR ONLINE RECRUITMENT SITE

UNIVERSITY OF CHESTER

LIS CUSTOMER SERVICES ASSISTANT (UP TO 3 POSTS AVAILABLE)

Customer Services Assistant - Learning and Information Services (LIS), Chester ( up to 3 posts available)

Learning and Information Services (LIS) is seeking 3 proactive and customer-focused individuals to join our Chester team. This team operates across multiple front-line service desks and supports a wide range of service channels including library operations, telephone, email, and live chat.

Key Responsibilities

Deliver outstanding customer service to students, staff, and external visitors. Support the teaching, learning, and administrative functions of the university. Operate across LIS's diverse service portfolio, which includes Library, IT, and Digital services. Assist with troubleshooting and resolving queries via service/helpdesk ticketing systems. Contribute to the smooth running of service desks and back-office operations.

About You

Exceptional communication and interpersonal skills. Confident and adaptable, with a strong aptitude for IT systems and digital tools. Proven ability to work effectively within a team environment. Experience in a customer-facing role, ideally within an educational or service-focused setting. Exposure to troubleshooting and service desk/ticketing systems is highly desirable.

Qualifications

Educated to A Level standard (or equivalent). Recent experience in a similar customer service environment.
To apply, please visit https://www.chester.ac.uk/about/jobs/. You

must

apply via our online recruitment site.

Job Types: Full-time, Permanent

Pay: 24,420.00-25,804.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Flexitime Free flu jabs Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay Store discount Work from home
Work Location: In person

Application deadline: 13/11/2025
Reference ID: RA0746-25-R