Job Description

Job Summary

Doordeals are predominantly an online retailer of timber doors. Established for 20+ years we have grown to become a leading independent retailer in this field.

The successful candidate will be responsible for providing exceptional customer service and advice to our clients, responding to inquiries in a timely and professional manner, and resolving customer issues with accuracy and efficiency.

The ideal candidate will have excellent communication skills, a keen eye for detail and the ability to think quickly and problem-solve in a fast-paced environment.

It is extremely important that the applicant has a high attention to detail and be able to prioritise their workload.

Your job will involve working within a small but dedicated team to help drive the business forward.

The role will include, but is not limited to:

Book in deliveries and communicate with customers ensuring all appropriate confirmation received from customer i.e business opening hours, permission for goods left safe Respond to customer queries relating to logistics Create picking paperwork and labels, enabling the warehouse team to correctly pick goods for loading Manage and maintain the logistics department's email inbox Book accommodation for drivers on overnight routes Manage third-party courier deliveries, closing down courier orders and checking POD's received Handling logistics related calls and taking messages where necessary Ensure all orders are correct and paid for before dispatch Check and understand delivery notes on orders, using initiative to deal with and/or flagging to a manager Monitoring delivery performance, highlighting delays or issues, and escalating to the Logistics Manager when required. Carry out any other reasonable task not listed above by Line Manager/Operations Manager

If this sounds like something you can do, we would love to hear from you. A covering letter also goes a long way so let us know a little more about yourself and why you would be a great fit for our team. Hopefully we will speaking to you very soon.

Job Types: Full-time, Permanent

Pay: 24,784.50 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site parking Store discount Transport links
Work Location: In person