Job Description

We are seeking a proactive, results-driven Warehouse Supervisor to join our high-performing team within a fast-paced, large-scale retail operation. This role is critical to the day-to-day success of our warehouse, ensuring that safety, compliance, performance, and team development are always at the forefront.

Shift:

07:00 to 16:00, Monday to Friday

Location:

Chepstow (may also be required to cover Avonmouth sites)

The ideal candidate will be data- and cost-driven, possess a continuous improvement (CI) mindset, and be eager to challenge the status quo. You will be a natural leader who thrives on engaging teams, planning labour and volume effectively, and delivering exceptional service to our internal and external customers.

You are curious, adaptable, and passionate about making a difference also someone who goes beyond the expected and inspires others to do the same.

Key Accountabilities

Health & Safety / Compliance

Ensure full compliance with all company and legal health & safety regulations. Conduct regular risk assessments, audits, and safety briefings. Champion a culture of safety and well-being across all warehouse teams.

Performance Management

Drive productivity through clear KPIs, regular performance reviews, and coaching. Monitor and analyse operational data to optimise resource allocation and output. Address performance gaps promptly and constructively

Cost Management

Manage operational costs with a focus on labour efficiency and waste reduction. Analyse cost-to-serve data and identify areas for improvement. Proactively support budget management and forecasting activities.

Team Leadership & Development

Lead, motivate, and develop a team of warehouse operatives and support staff. Foster an inclusive, collaborative team culture focused on accountability and results. Identify training needs and support individual growth plans.

Planning & Coordination

Plan and allocate labour based on volume forecasts and operational priorities. Liaise with transport, inventory, and customer service teams to ensure seamless flow of goods. Manage shift planning, holiday cover, and resource availability.

Customer Focus & Communication

Maintain a strong customer service mindset with an understanding of retail demands. Act as a key communication bridge between floor operations and senior leadership. Ensure service level agreements (SLAs) and customer expectations are consistently met.

Continuous Improvement (CI) & Innovation

Lead or participate in CI initiatives focused on lean processes, productivity, and quality. Encourage feedback and innovation from team members to drive positive change. Challenge established practices where improvements can be made.

Capabilities, Skills and Experience Required

Strong leadership and people management skills. Analytical and data-driven with attention to detail. Excellent communication and interpersonal abilities. Proactive, curious, and solutions-oriented mindset. Passion for improvement, efficiency, and team engagement. Flexible and resilient in a dynamic, high-volume environment. Strong understanding of warehouse operations in a retail context.

Experience & Qualifications

Proven experience in a warehouse supervisory or team leadership role (retail or logistics preferred). Good working knowledge of H&S and compliance in a warehouse setting. Experience with WMS (Warehouse Management Systems) and performance tracking tools. Understanding of cost management and labour planning. Continuous Improvement or Lean Six Sigma knowledge (desirable). First aid or H&S certifications (preferred).

About Us



Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.

Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK's market leader today - it's always been our determination to hit whatever goal we set ourselves, no matter how big. And we've done it time and time again.

We're looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We're determined to take the next step. But we need your help to do it. It's all about you.

If you're looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you'll test your skills and then develop them further than you thought you could - Nisbets is for you.

You'll be pushing the boundaries with us, day in day out. You'll work in a fast-paced, ever changing environment. You'll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you'll be working in a family-owned business that isn't afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.