Job Description

Job Ref:

4C1394

Branch:

The Westin London City

Location:

The Westin London City, London (Central)

Salary/Benefits:

Market Related Salary + Uncapped Service Charge

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

10/06/2025

Closing date:

24/07/2025

HIRING DATE : 18th August 2025

A DAY IN THE LIFE OF A LOSS PREVENTION MANAGER AT THE WESTIN LONDON CITY HOTEL

JOB SUMMARY

Assist in managing the daily operations of the department to ensure the safety of our property, team members, guests, and assets. Maintain accurate logs, certifications, and documentation required by law and company standards. Support staff training on emergency procedures and help implement accident and fire prevention measures. The focus is on delivering excellent guest and employee satisfaction while staying within budget. This is a hands-on role, actively supporting the Loss Prevention team to keep everyone and everything secure.


What you'll be doing...



Reporting to the Director of Rooms, you can expect your working day to include the following.


Manages and liaises with the Chief Engineer in fire life safety and emergency preparedness. Manages hazard and risk assessments at the property to include quarterly safety audits, incident tracking, and the hazard abatement process. Manages all assignement of rota's to cover all aspects of Loss Prevention and scheduling of agency officers. Will be expected to personally cover shifts. Manages financial responabilities - budgeting, forcasting and attends monthly critique Understanding of the P+L - Abilitiy to manage costs and payroll based on property performance. Manages the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. Completes and/or monitors Threat Condition patrols in compliance with Marriott Threat Condition policy. Complies with applicable federal, state and local law and safety regulations. Follows proper key control guidelines in loss prevention and in the property. Maintains accurate records of keys and key users with daily and quarterly reports. Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional. Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. Follows Duty of Care process for the protection of guests and employees. Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Implements action plans to monitor and control risk. Monitors all unusual activities in and around the property that would impair the well being of guests and employees. Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. Conducts Monthly Health and Safety Meetings Act as the key driving force to ensure Annual Saeker Audit Compliance Oversees and guides the efforts of the Health Safety Meeting (Accident Prevention). Oversees first aid program for guests and employees ensuring alignment with Saeker and Marriott International standards. Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases. Develops liaison with local law enforcement and emergency services. Works closely with departments, ensuring property guidelines are followed including General Liability and guest/associate safety Ensuring full alignment with Brand Standards and company guidance.

WHAT WE NEED FROM YOU

We hire mostly on personality potential but here are a few of our requirements...



To succeed in the role of

Loss Prevention Manager

, you will need the following qualities and skills.


Minimum 2 years experience as an assistant or a current Loss Prevention/Security Manager with preference to within a 5 Hotel.
SIA License - Door Supervision, Key Holder and Emergency First Aid. SIA - CCTV Public Space Surveillance (Prefered). Knowledge of the Saeker Systems and Marriott International Threat Condition levels (Prefered) Strong IT Systems knowledge (Prefered)

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...


Discounted hotel room rates for you and your friends family Extra days holiday for your birthday Staff accommodation rates across UK (Marriott 4C Group Hotels) Life Assurance Cover Cycle to Work Scheme Technology Scheme Health Cash Plan (HSF) Referral Bonus Scheme Workplace pension scheme Access to Employee Assistance Program (EAP) and Wellbeing Support Eyecare vouchers Continuous Learning Development opportunities Recognition Programme Opportunity to attend social events. Meals on duty (saving you 1000 per year)

EQUAL OPPORTUNITIES

4C Group and The Westin London City are equal opportunity employers.

About 4C Group

4C Group is a global organization that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, the Middle East, Africa, and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group's mission is to operate sustainably and delight guests and investors while striving to deliver a positive environmental and social impact within local communities.