PERSON DESCRIPTION
You're the ultimate right-hand support - a highly sociable, intuitive, and proactive
individual who thrives in a fast-paced, people-focused environment. Think of yourself
as the "organised energy" behind the scenes. While your Client Executive may be
dashing between appointments and juggling last-minute calls from the car, you're the
steady presence helping everything stay on track.
You're a natural communicator - social media savvy, confident on the phone, and
comfortable coordinating across teams and clients. You love being part of something
dynamic, working with beautiful homes and people who care deeply about
presentation and service. You're the type of person who notices the small details,
keeps track of what others may miss, and steps in without needing to be asked.
You're also the calming influence: while the Executive thrives on energy and
spontaneity, you bring the structure. You don't mind messy desks - but you do know
where everything is. You work flexible hours because you understand that
exceptional service doesn't always fit neatly into 9-5. And when your Executive
needs you to jump in late or respond to a client quickly - you're already on it.
Above all, you're motivated by happy clients, smooth processes and being part of a
high-performing team where your support genuinely makes the difference.
ROLE OVERVIEW
Your mission is to make the life of our Client Executive easier - and the journey for our clients seamless. You'll be the one keeping the wheels turning in the background while your Executive is front-and-centre with clients.
Your responsibilities will include:
Coordinating property marketing steps after client handover - booking
photoshoots, liaising with copywriters and ensuring all visual materials are
delivered on time.
Supporting the AML (Anti-Money Laundering) checks and compliance
processes.
Managing the diary and helping prioritise client communications and appointments.
Ensuring listing materials - brochures, floorplans, portals, videos - are
accurate and beautifully presented before going live.
Collecting and recording feedback from property viewings and preparing
summary updates for the Client Executive.
Assisting with offer negotiations, documentation and preparation of the
Memorandum of Sale.
Keeping internal systems up to date and ensuring nothing slips through the
cracks.
Acting as an additional point of contact for clients when the Client Executive is
unavailable.
This is a role for someone who wants to be indispensable - the kind of assistant who
anticipates, organises and supports with energy, care and pride. If you're looking for
a role that combines creativity, structure and a bit of unpredictability, we'd love to
hear from you.
World-class training is provided and no experience in the industry is required.
A full UK driving licence and access to a personal vehicle are essential requirements
for this role, as the position involves regular travel to multiple sites that are not easily
accessible by public transport.
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