Job Description

Job Overview

We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing excellent customer service while managing various administrative tasks. This role requires strong organisational skills and the ability to multitask in a fast-paced environment.

Responsibilities

To provide administrative support in maintaining Project Cost Management (PCM) System is correct and accurate through effective management of project records, timesheets, expenses and invoices. To provide administration support for project delivery, raising of project reports, maintaining electronic project lists, maintaining accurate client records. E.g. client contact information. To administer SER information, updating and maintaining accurate and timely records. To assist in all matters associated with reception function, timely and accurate telephone response, meeting clients, arranging travel and accommodation, customer data, key logs and company car management. To ensure all supplier insurances and all relevant documentation is correct and current.

Other duties:

To provide accurate and timely document management, electronic and paper based, assist with correspondence in order to provide excellent customer service. Ensure that the resident filing system is maintained in a systematic manner, processing current filing, archiving and related activities. Ensure that the filing system remains uncluttered. Sending and retrieving archive records as necessary. To provide administration support to all partners and employees, including management of effective communication, coordination of meetings and training. To deal with customer enquiries, complaints and compliments, in person and on the telephone, to a high standard. Matters will be dealt with effectively to ensure that service requests and enquiries are dealt with effectively in line with the company's service standards. Carry out clerical duties including holiday and sickness records, preparation of minutes as required. Responsible for ensuring adequate levels of office sundries and stationery are maintained. Such other responsibilities allocated which are appropriate to the grade of the post, including any other duties consistent with the job purpose which may be required from time to time.

Required Skills:

Extensive knowledge of Microsoft Packages Excellent communication skills Excellent telephone manner Excellent organisational skills Willingness to take instructions from others Ability to provide a professional front of house service Ability to get on with other people Ability to work on their own initiative Ability to meet deadlines Touch typing skills High level of accuracy and attention to detail
Standard Grade (or equivalent) in English and Maths
Essential to achieving an SVQ Level 6 in Digital Application

Personal contribution:

To be proactive in approach to all tasks, ensuring completion in a timely and efficient manner. To work independently using experience, pragmatism and positive initiative to provide a holistic and collaborative approach in order to provide excellent customer service. To be have an adaptable time management approach, with the ability to work in a pressurised environment.

Hours

:

Mon - Thurs 8.30am-5.30pm and Fri 8.30am - 3.30pm

Job Types: Full-time, Apprenticeship

Pay: From 7.55 per hour

Expected hours: 38 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

Please confirm your age range: Under 18 / 18-24 / 25-34 / 35-44 / 45-54 / 55-64 / 65+
Work Location: In person