Job Description

Contract: Government

Location: London

, SW1A 2PA

Hours of work: 37.5

Contract Type: Permanent

We are seeking a proactive and hands-on Mail & Porterage Supervisor to ensure the safe, compliant, and timely delivery of mail and porterage services. In this role, you will oversee your on-site team and ISS supply partners, taking full accountability for service performance while delivering a high-quality experience to a high-profile site and VIP stakeholders.

The Mail & Porterage Supervisor role combines supervisory responsibilities with hands-on operational involvement, requiring a strong understanding of service delivery, contract management, and team leadership.

You will be responsible for ensuring that your team consistently meets agreed service standards, compliance requirements, and budgetary expectations while promoting a safe and efficient working environment.

Key Responsibilities

Oversee the on-site team to ensure services are delivered effectively, on time, and to the agreed standards. Ensure all supplier services meet contractual timescales, service requirements, and quality standards. Develop a strong understanding of the relevant contract to manage services within budget and approved values. Track and manage contract costs, providing clear and timely reporting as required. Implement, maintain, and ensure understanding of Health, Safety, Environmental, and Quality systems across the team. Promote a safe, compliant, and efficient working environment for all team members. Build and maintain strong working relationships with ISS building users, customers, and internal teams.

Professional and Personal Competencies/Qualifications

Strong experience in supervisory or operational management roles within facilities services. Hands-on approach with the ability to lead and support a team effectively. Excellent organisational skills with attention to detail. Strong understanding of contract management and service delivery standards. Confident communicator, able to engage with senior stakeholders and site users. Committed to promoting a safe, compliant, and professional working environment. Flexible and adaptable to the demands of a high-profile site and fast-paced operational environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/