Job Description

Mail Room Operative

An opportunity to join an experienced, versatile team, delivering first-class services to our world-class Armed Forces personnel.

Position Overview

Primary Role - Based at HMS Collingwood, Fareham, working in a Mail Room environment, the post holder will be versatile, and customer focussed.

Secondary Role - To cover at receptions for buildings that require access control during periods of absence.

The successful candidate will have the professional capability to multi-task when and where needed, as required by the business. Training will be given where required.

Main Responsibilities

• Always ensure the physical security of mail in line with current regulations.
• Ensure the protection of personal information held within the Mail Room.
• Know and observe all necessary security precautions and procedures when handling mail, including recognition of, and response to, receipt of suspect mail.
• Control the receipt of parcels, packets and letters from Royal Mail and commercial couriers.
• Sort and distribute mail accurately within stipulated timescales, notifying individuals of items for collection, ensuring signatures of receipt are obtained when necessary.
• Deliver mail on foot around the site.
• Redirect mail as necessary.
• Collect, sort and bag outgoing mail for Royal Mail Postal Service and Defence Mail Centre.
• Keep the Mail Room area clean and tidy and, secure always.
• Operate and maintain the postal franking machine, and/or use postage stamps, keeping accurate records of expenditure.
• Drive a mail buggy or van, complying with rules of the road and safety.
• Report any mail irregularities immediately.

• Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations.

• Carry out reasonable tasks required of the Mitie Line Managers.

What we are looking for

A reliable, trustworthy, competent, and physically fit person with the ability to work independently and as part of a team. Confident, self-motivated, and able to use own initiative, highly responsive to company and customer requirements. Pro-active and consistent with the ability to adapt quickly to the different needs of the business and:

• Capability to multi-task when and where needed, as required by the business
• Working knowledge of Health and Safety requirements
• Flexible approach to accommodate changing requirements and priorities
• Good customer facing skills and the ability to develop close working relationships
• Basic IT literacy
• Ability to drive a mail (golf) buggy
• Physically fit enough to lift and move mail, including sacks and parcels (Essential)
• Full/Cat B driving licence (Essential)

Additional Information

MOD security clearance and DBS Standard required. To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years to gain a Counter Terrorist Check, 5 years for Security Clearance and 10 years for Developed Vetting prior to the date of application. All Developed Vetted posts are required to be UK Nationals.

Proof of right to work in UK essential.

The Contract operates a 37.5 hour working week requiring an element of flexible output during the overarching service hours of 0730 and 1630 Mon to Thu and to 1600 on Fri only.

Required to wear approved company work wear.

About the company

Mitie is a business of 77,500 colleagues making us the UK\'s leading facilities management company. Mitie\'s vision is to work together to deliver the exceptional, every day. It is a commitment we make to our customers day in, day out. We are built on integrity and trust. We always go the extra mile to get the job done.

We champion diversity and inclusion and have six employee networks offering supportive spaces for military veterans, parents and carers, LGBTQ+, women, disabled colleagues, and for all races and ethnicities. Mitie has a comprehensive and practical approach to achieving net zero carbon. A wide variety of benefits are available to employees, including additional leave purchase, Give as You Earn, Salary Finance, Save as You Earn, Share Incentive Plan, Cycle to Work, purchase of private medical cover, life cover, technical equipment, childcare vouchers, and more. A reward and recognition scheme are in place and a wide variety of high street discounts are available to claim. There are career pathway opportunities, such as workplace apprenticeships and leadership development programmes, and an offer is made to \'give back\' to the community during paid time. Please ask more about these benefits at interview.

Additional information for internal applicants

Please ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.

Mitie